Join the Team Making Holidays Shine in North Wales!
- Salary: Up to £23,809.50 per annum (full time)
- Hours: Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm)
- Location: Our friendly Bangor, Gwynedd office
About the Role
We’re looking for an organised, proactive Property Services Coordinator to join our busy Bangor team. You’ll be at the heart of our operations, making sure maintenance and housekeeping schedules run like clockwork across our properties.
What You’ll Do:
- Coordinate day-to-day property services, liaising with managers, tradespeople, and suppliers
- Handle guest and owner queries, progressing complaints where needed
- Manage compliance documents, property checks, recharges, and non-stock purchases
- Monitor inboxes, case files, and feedback – acting quickly to resolve issues
- Keep workloads on track and report progress
- Work closely with Customer Service to resolve any guest or owner concerns
What You’ll Bring:
We’re looking for someone who brings:
- ✅ Excellent organisation, attention to detail & multitasking skills
- ✅ Confident communicator – both written and verbal
- ✅ Strong customer service focus with problem-solving ability
- ✅ IT skills (Enterprise, KEA, Excel, or similar systems)
- Bonus points if you have property services, trades, or hospitality experience.
Who Are Menai Holiday Cottages?
'Menai Hols' as it's affectionately known by those who work here, was established over 35 years ago and is now North Wales’s leading local holiday letting agency. From humble beginnings as a small family-run company to being one of the leading holiday letting agencies in North Wales, our success relies upon standing by our founding principles. Working closely with property owners and customers, who remain at the heart of our business. We are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.
Why You’ll Love Working With Us
At Menai Holiday Cottages & Sykes, we believe in doing right by our people:
- Performance bonus – up to 5% of salary
- 33 days holiday (including bank hols) + extra days with long service
- Your birthday off just because!
- Two paid volunteering days each year
- Proud to be a BCorp – we care about people & planet
- Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
- Generous discounts on stays for you, family & friends
- Employee savings scheme
- 24/7 mental health support and health cash plan
- Loads of training & development opportunities
We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
Apply now and join a supportive team keeping our properties and guests in safe hands!
