Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. We’re looking for a Product Support Representative I to join our ever-evolving SMB Operations
Based in our Gateshead site, with the Corporate Department, our Product Support Representative’s provide support to customers for our Integrated Payments solutions. Our customers expect world class service and you’ll be part of a highly motivated team contently striving to achieve the highest results.
Our core hours are 8am-6pm and during this time you will be responsible for servicing our most valued customers through both telephone and case work, ensuring our customers have a fantastic experience.
What you’ll own as a Product Support Representative I
As a Product Support Representative, you will work with Worldpay clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
What you'll bring
- Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
- Provide in-depth product support and researching client issues.
- Troubleshoot problems with equipment or software applications and recommend corrective action.
- Document customer information and recurring technical issues to support product quality programs and product development.
- A background in customer support or technical support
- Strong analytical, organizational and time management skills
- Strong problem solving skills.
- The ability to work independently.
- Excellent communicator skills both oral and written communications skills .
- Creative and forward thinking with a good aptitude for problem solving.
It's a bonus if you have:
- Banking or Payments experience
- Knowledge of Worldpay products
About the team
To learn more about our winning teams, check out our world-class teams that own it every day.
What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
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Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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