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Job Description:
The size and complexity of Shell Trading & Supply (T&S) has increased substantially over the past few years and the expectations around efficient and effective processes and controls have also shifted for T&S. We are continuing to strengthen the risk management capabilities of the organisation from a people, process, data and systems perspective in both the first and second lines.
The Commercial Operations organization within T&S operates in 9 trading hubs, 4 key SBO locations, with over 1500 people. It is designed to improve T&S cross business execution including both ‘run the business capabilities’ e.g., trading operations support and ‘change the business capabilities’. This is achieved through enhanced business activities across key activities such controls and processes.
T&S Integrated Process Risk and Controls team (IPRC) supports, protects, and enables the business by driving synergies and positive change via standardization and improvement of process, control and assurance activities, whilst aligning with the overarching T&S priorities and delivering a commercial approach to operating controls and implementation of second line activities across commercial lines of business.
What’s the role?
- Provide expertise and guidance to implement the process and control framework. Lead the design and implementation of our internal process and controls. Support risk-based insights and learnings, to build an effective risk and control environment to support LoaD processes across LoB
- Process and control framework execution. Ownership and operation of IPRC owned processes and controls, driving adherence to T&S standards and frameworks (e.g. sanctions, mandatory leave, P&L reporting, SMCR). Assist with 2nd line and 3rd line audit and assurance requests
- Lead the ongoing evaluation of our T&S process and control environment to realise efficiency and standardisation opportunities to drive an efficient operating model (e.g. T&S LoB control repository, the use of AI tooling to solve commercial issues within T&S)
- Build trusted relationships with key stakeholders within IPRC and across Lines of Business, Risk & Compliance. Ensure alignment of process and control objectives, performance expectations, and risk appetite
- Proactively own and resolve complex stakeholder dynamics, driving consensus across divergent views to deliver coherent, risk-informed decisions that align with enterprise-wide control objectives
- Support PDS strategic objective by embedding a culture of process and control excellence, process optimization, and building out a centre of excellence, control maturity, and data-driven performance management. Support the manager in driving these through T&S, and help train more junior members of the team
- Monitor external market trends, regulatory developments, and industry process and control benchmarks to proactively improve internal process and control practices. Synthesize insights into commercial and pragmatic T&S solutions
- Ensure optimal resource allocation across the IPRC team, balancing business demand with risk priorities through structured capacity planning and capability uplift initiatives. Champion skills development to future-proof the function leveraging AI to solution current and future operational bottlenecks
- Promote a positive risk culture which supports a “Learner Mindset” around risk issues and encourages learnings from incidents
What do we need from you?
- Deep experience of having worked at a large complex peer institution (Oil & Gas Major, Independent Commodity Trader, Investment Manager / Bank) in a similar role
- Ideally experience of physical and financial commodity trading and/or having worked in a regulated trading business
- Strong technical knowledge of what excellent process and controls governance, methodologies and frameworks look like accompanied with a commercial and pragmatic mindset
- Strong knowledge of ways of working, across enterprise, strategic or non-financial risk areas
- Strong stakeholder management and engagement skills, including the ability to communicate complicated ideas in a clear and uncomplicated fashion
- Strong attention to detail, methodical, organized
- Resilient when working under pressure, with the ability to prioritise tasks to meet deadlines
- Self-starter, curious, highly motivated, outcome driven
- Good judgement to provide advice, question discrepancies, escalate issues
- Learner mindset: innovative and creative, excellent problem-solving capabilities
- Experience of working in fast paced and risk driven project environment
- Delivery focused, with experience in project management, driven to deliver on commitments even when the situation is ambiguous and vague
- Leadership & Personal Effectiveness Skills
- Executive presence – build trust quickly, inspire confidence and have impact.
- Thought leader with a proven ability to deliver and to communicate this vision to key stakeholders
- Strong communication skills, confidence to speak up, challenge and influence
- Experience working within and motivating teams across different cultural backgrounds in a virtual, global working environment
- Commercial understanding and good judgement to provide advice, whilst balancing risk and reward
- Aligned with Shells values of Honesty, Integrity, Respect with a focus on Safety.
- Expected to be in the office per the T&S policy for minimum of 3 days per week
Special Challenges/Additional Comments (High Degree of Complexity)
The T&S business environment is very dynamic, with a highly complex regulatory and internal system landscape. The team is located globally, with multiple interfaces to our Trading hubs in London, Rotterdam, Houston. and Singapore and will therefore require strong communication, influencing skills and virtual management of interfaces.
- Integrative Ability & Collaboration
- The incumbent must be able to understand the changing business environment and collaboratively develop both strategic and tactical solutions for improving our business processes, whilst meeting our regulatory requirements.
- Build relationships and establish strong collaboration within and outside T&S to ensure maximum end-to-end value for the company.
- Stakeholder Engagement Ability
- Level of stakeholder tends to be leaders up to VP/EVP level.
- Engagement with a large variety of (groups of) stakeholders on an operational and strategic level, managing competing priorities. This stakeholder engagement includes participating in and leveraging relevant networks.
- Engagement with stakeholders across all lines of defence (LOD1, LOD2 and LOD3).
- To develop and maintain excellent working relationships with internal & external trading / contracting parties.
- Commercial Focus & Operational Excellence
- The key challenge is to be the commercial mind for delivering commercial value through end-to-end process and to implement risk management improvements.
- In addition, mastery of operational excellence is required to drive the right solutions in the most economical way.
- Complexity
- A good understanding of complex systems, data, and processes is required, combined with a broad range (and potentially conflicting) internal stakeholder interest
- Support the development of new tools as part of the digitalization agenda to capture the complexity, simplify ways of working and improve decision making
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