Overview
An exciting opportunity has arisen at Kinvara Private Hospital for a highly motivated and enthusiastic individual to join our Private Patient Team. We are seeking someone with a strong background in administration and customer service, ideally within a healthcare or private medical setting, who is passionate about delivering an exceptional patient experience.
In this role, you will be the single point of contact for all private patients, managing their journey from initial enquiry through to discharge. You will be responsible for building and maintaining relationships with consultants and internal stakeholders to grow self-pay and insured patient admissions in line with defined targets. Your ability to convert enquiries into bookings and maintain patient satisfaction will be key to your success.
Key Responsibilities
- Handle all private patient enquiries via telephone, email, and social media.
- Convert leads into bookings and follow up with prospective patients to ensure a high conversion rate.
- Provide detailed information to patients while delivering a professional, caring, and high-quality service.
- Manage the full private patient pathway and liaise with consultants and internal departments to coordinate appointments, investigations, and treatment plans.
- Act as the main point of contact throughout the patient’s journey, from enquiry to post-discharge.
- Collect, analyse, and report on patient feedback to identify areas for service improvement.
- Proactively gather and manage patient testimonials, reviews, and satisfaction scores in line with marketing and quality assurance processes.
- Record and submit data to the Breast and Cosmetic Implant Registry (BCIR) for patients receiving breast implants, ensuring timely and accurate reporting in line with NHS legal requirements. Monitor compliance regularly to meet national standards.
- Maintain accurate data and support monthly activity reporting to maximise private revenue.
- Ensure that all administrative tasks are completed promptly and accurately in line with data protection, confidentiality, and CQC standards.
What We’re Looking For:
· Proven experience in a similar role within a healthcare or patient-facing environment.
· Demonstrable success in a sales, marketing, or business development role, ideally within the private medical sector.
· Strong administrative skills and excellent attention to detail.
· Exceptional communication skills, confident in person, over the phone, and in writing.
· Ability to problem-solve, influence, and resolve conflicts diplomatically.
· Experience in converting enquiries into bookings/sales with measurable results.
· Knowledge of the local healthcare market and patient demographics is highly desirable.
What You’ll Bring
· A proven track record of growing private patient numbers or revenue in a similar setting.
· Excellent IT skills, with proficiency in MS Office and web-based systems.
· A polished, professional manner and a commitment to high standards of service.
· The ability to multitask and manage a portfolio of patients efficiently and empathetically.
Job Type: Full-time
Pay: From £25,000.00 per year
Benefits:
- Company events
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: PPO1
