Job Introduction
Salary: £26,041 - £27,687 per annum plus excellent benefits
Closing Date: 9th September 2025
Are you a natural planner with a sharp eye for detail and a passion for delivering top-tier customer service?
We’re looking for a driven and organised individual to join our Asset Investment Team as a Planning Investment Assistant. If you’re ready to make a real impact in improving homes and services for our customers, this is your chance to be part of a dynamic, fast-paced environment that values collaboration, ownership, and service excellence.
You’ll play a pivotal part in efficiently managing and coordinating planned works programmes across our asset portfolio. This includes optimising appointment scheduling, supporting surveyors and contractors, and ensuring key performance targets are met. Your contribution will directly help deliver a high-quality service to internal teams and residents alike.
As the first point of contact for internal and external queries, your ability to manage information, interpret data, and deliver clear, timely communication will be key. Whether it’s supporting access to hard-to-reach properties, preparing detailed reports, or raising tasks for day-to-day repairs your role is central to the success of our programmes.
This is a hybrid role, combining home and office working, with flexibility required to meet service demands, including occasional work outside core hours.
Main job responsibilities:
We're looking for someone who has:
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.
Planning Investment Assistant
Salary: £26,041 - £27,687 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Full Time, Permanent (37 hours per week)
Closing Date: 9th September 2025
Interview Date: To be confirmed
Are you a natural planner with a sharp eye for detail and a passion for delivering top-tier customer service?
We’re looking for a driven and organised individual to join our Asset Investment Team as a Planning Investment Assistant. If you’re ready to make a real impact in improving homes and services for our customers, this is your chance to be part of a dynamic, fast-paced environment that values collaboration, ownership, and service excellence.
You’ll play a pivotal part in efficiently managing and coordinating planned works programmes across our asset portfolio. This includes optimising appointment scheduling, supporting surveyors and contractors, and ensuring key performance targets are met. Your contribution will directly help deliver a high-quality service to internal teams and residents alike.
As the first point of contact for internal and external queries, your ability to manage information, interpret data, and deliver clear, timely communication will be key. Whether it’s supporting access to hard-to-reach properties, preparing detailed reports, or raising tasks for day-to-day repairs your role is central to the success of our programmes.
This is a hybrid role, combining home and office working, with flexibility required to meet service demands, including occasional work outside core hours.
Main job responsibilities:
- Planning and scheduling appointments to maximise team capacity and meet KPIs
- Responding to customer enquiries and resolving issues in a timely and professional manner
- Managing and updating asset management systems accurately
- Supporting programme delivery with letter generation, task allocation, and no-access resolution
- Collaborating with housing, compliance, and contact centre teams to enable access and delivery
- Assisting with data entry, compliance records, and reporting across multiple systems
- Producing reports and monitoring programme progress and performance
- Upholding excellent standards of customer service even in challenging situations
We're looking for someone who has:
- A good knowledge and understanding of planning appointments.
- A qualification at Level 2 in English and Maths or equivalent.
- Experience working within an assets/ maintenance function.
- Good Microsoft Office skills (Outlook, Word and Excel).
- Strong evidence of producing statistical information and reports using computerised and manual systems.
- Experience of working with Asset Management Information Systems
- Experience of the planning, control and monitoring of Programmes
- Experience dealing with customers and challenge where necessary in a calm and respectful manner.
- The ability to work as part of a team as well as on your own initiative.
- Strong attention to detail and analytical skills.
- Experience of providing support to a number of people within a team environment.
- Excellent administration and organisational skills
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.
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