Position Job Peer Mentor (volunteer)
Location Remote First - principally home based with some travel involved across Cleveland and Durham
Salary No salary but excellent benefits
Hours 3.5 hours minimum per week (flexible working)
Status Fixed term to 28 February 2027
Closing date 31 October 2025
Are you a passionate person who wants to inspire positive change, and make a real difference in lifting people out of poverty by utilising your professional and personal experiences?”
As a Peer Mentor you will work under the supervision of salaried WG colleagues across various contracts in England and Scotland.
You will be trained to provide holistic support to colleagues and customers on a wide range of issues including housing, emotional wellbeing, lifestyle and associates, social inclusion, family and significant others, budgeting, debt, mental health, and ETE. However, your role is much broader and can include accompanying colleagues to appointments, providing advocacy, active listening and co-delivering 1:1 and group work sessions.
Key responsibilities may include:
- Attending dual customer appointments alongside Colleagues
- Completing specific appointment follow up work on behalf of Colleagues.
- Co – facilitation and creation of group work activities
- Front line support and advocacy alongside colleagues
- Research, signposting, resource compilation and general admin tasks
- Acting as role models to customers by sharing and harnessing life experience.
- Supporting Colleagues all round to achieve their contractual requirements.
Some of the expectations around being a Peer Mentor are.
- Accountability
- Clear communication
- Attend 1 team meeting per 3 months.
- Attend all training provided.
- To commit to a min of 3.5 hours per week
- Reliability
- To be open and clear on capabilities
You will embark on a professional experience within the Wise Group utilising your skills and experiences to make a real difference every day. It’s important that you constantly develop throughout your journey with our service, this is recorded in a unique personal portfolio to track self-development. You will be encouraged and supported to utilise the resources around you to upskill, network and ultimately be supported towards individual goals which often includes internal or external employment.
The Personal Portfolio supports:
- Taking responsibility for own learning and development.
- Identify support and development opportunities.
- Assess how work/life experience throughout the experience.
- Evaluate the knowledge, skills and abilities and embed strengths.
- Helps prioritise areas for development.
- Identify aspirations both personally and professionally.
- Plan objectives within set time frames to achieve the above.
View the Role Profile for full details about this opportunity.
