Patient Flow Co-Ordinator

We are current looking for an Patient Flow Co-Ordinator to join the team in the Glasgow, Lanarkshire and Dunbarton areas.

If this sounds like a role you would be interested in, please read on for more information.

• Hours – 35 hours per week (with some flexibility)
• Salary – £27,499 per annum
• Contract Type – Permanent

About the Scottish SPCA

As Scotland’s animal welfare charity, we have been on-hand to protect animals and prevent cruelty since 1839 – that’s over 185 years of creating a better world for all animals. We’ve grown to become a national charity which celebrates the strength of the human-animal bond and enriches the lives of animals and people. We are Scotland’s animal champions.

What does a Patient Flow Co-Ordinator do?

The Patient Flow Co-Ordinator will be a senior Registered Veterinary Nurse responsible for the efficient movement of animals through the veterinary clinic, prioritising animal care across the Scottish SPCA, reacting to the needs of the wider Society and working to minimise animal time in care.

Working with the ARRC Centre managers, Veterinary Surgeons, Veterinary Nurse and Veterinary Care Assistant teams, the Patient Flow Co-Ordinator will manage the patient diary and workload, ensuring that the right animal is presented to the right place, at the right time, and seen by the right person. As the nominated contact for the internal society stakeholders (ARRC, Inspectorate), deliver the excellent levels of client and customer service expected from a veterinary support function.

Overview of main duties and responsibilities

• Communicate clearly and effectively with clients, members of the public, veterinary professionals, and regulatory authorities, using clinical judgement to tailor communication appropriately to the audience and situation.

• Lead the morning briefing with the veterinary surgeon and nursing team to confirm plans and priorities for the day. Establish clear expectations for clinical workflows to minimise wasted time, ensuring all staff are aligned on the day's objectives and that clinical time is used effectively.

• Act as the primary point of contact for the ARRC and Inspectorate teams, consistently managing and prioritising the movement of animals based on urgency and clinical need. Ensure timely and clear communication with all stakeholders to manage expectations effectively.

• Support, guide and line manage the Head Nurse (HN), Registered Veterinary Nurse (RVN) and Veterinary Care Assistant (VCA) team. Ensure their professional development needs are met and that their performance aligns with Scottish SPCA expectations. Foster a collaborative team culture where members can deputise for one another during periods of absence.

• Complete the required number of CPD hours as dictated by the RCVS and share learning with colleagues and assist in the development of all staff at the veterinary clinic by participation in staff training.

What makes a good Patient Flow Co-Ordinator?

• Qualified RVN with a minimum 3-year post-qualification experience

• Veterinary Nurse management and leadership experience.

• Practical experience working with a range of different animal species including exotics.

• Empathetic and supportive RVN who believes that working with clients and customers delivers the best outcome for their animals.

• Ability work under direction and delegate tasks where appropriate.

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  Ability to build trusted relationships with key stakeholders whilst making tough decisions when necessary

• 
  Full, driving licence

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  Willingness to work within group shift pattern

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  Willingness to live within the geographical area of work

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  Subject to a Disclosure Scotland standard check

We are fortunate that some of our roles attract a high level of interest therefore, we may have to close roles earlier than advertised. Early application submissions are highly recommended. This also means that we cannot provide individual feedback to unsuccessful candidates due to receiving high levels of applications.

The Scottish Society for Prevention of Cruelty to Animals is an Equal Opportunities Employer. We recognise that a diverse and inclusive workforce is essential to achieving our core mission.

Scottish Charity No SC 006467