Role
Patient Advisor
Working Pattern
30 hours per week (across 4 days)
(Mon, Tues, Wed & Friday)
Job Summary
Our GP Practice is based at Northgate Health Centre with a list size of 13,500 patients. We have a dedicated multidisciplinary team putting patient care at the heart of everything we do. We are located in the heart of Oxford in a brand-new, purpose-built premises with our neighbouring practice of King Edward Street Practice. Our central location makes us accessible to public transport and we there is secure, indoor bike parking for staff. We are highly rewarded by CQC, with a rating of good. Northgate Health Centre has connections with the University of Oxford, and we are very much involved in teaching & training.
We are seeking a dedicated and compassionate Patient Advisor to join our team. The ideal candidate will serve as a vital link between patients and healthcare providers, ensuring that patients receive the necessary support and guidance. This role requires excellent communication skills, a strong sense of empathy, and the ability to manage administrative tasks efficiently.
Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (6) and Salaried GPs (5) & Excellent clinical support team including Paramedics, Nurses, Healthcare Assistants and our Clinical Pharmacist.
Duties
- Answer phone calls, emails, and in-person inquiries in a timely and professional manner. Provide general information about the surgery’s services, policies, and procedures.
- Serve as the first point of contact for patients, providing them with information about services.
- Schedule appointments and manage patient records with accuracy and confidentiality.
- Coordinate communication between patients and medical staff to facilitate effective care.
- Handle any patient complaints or difficult situations calmly and professionally, seeking assistance from management if needed.
- Register new patients and update existing patient records and ensure all personal and medical details are correctly recorded in the practice's system. Ensure patient confidentiality and comply with data protection regulations (e.g., GDPR).
Experience
- Previous administrative experience is essential, with a preference for healthcare settings.
- A compassionate approach to patient care, with an understanding of the importance of confidentiality and empathy in healthcare settings. If you are passionate about helping others and possess the required skills, we encourage you to apply for this rewarding position as a Patient Advisor.
Essential criteria
- Enthusiastic team player with a keen eye for detail.
- A highly organised individual who can manage daily tasks.
- A passion for providing exceptional patient support.
- Ability to time-keep efficiently & meet SLAs as required.
- Excellent communication skills (written and oral).
- Flexible, cooperative & polite.
Desirable criteria
- Familiarity with providing administrative support to clinical professionals.
- Competent with EMIS Web, Docman 10, Accurx & Surgery Connect.
- Flexibility with shift pattern
Benefits
- NHS Pensions scheme
- Cycle to Work scheme
- Fantastic central location
- 5 weeks holiday entitlement (pro rota) + Bank holidays
Rate of pay
£13.16 per hour - Oxford Living Wage
Employer details
Northgate Health Centre
Address
15 Market St, Oxford OX1 3EF
Website
https://www.northgatehealthcentre.co.uk/
Job Types: Part-time, Permanent
Pay: £13.16 per hour
Expected hours: 30 per week
Work Location: In person
