Job Summary
The Passenger Assistant plays a vital role in ensuring a safe, comfortable, and enjoyable journey for passengers. This position involves providing assistance to individuals with varying needs, including the elderly and those with disabilities, while maintaining a high standard of customer service. The ideal candidate will possess excellent communication skills and a compassionate approach to helping others.
Duties
- Assist passengers in boarding and alighting from vehicles safely and efficiently.
- Provide support to individuals with mobility challenges, ensuring their comfort throughout the journey.
- Offer information regarding routes, schedules, and services to enhance the passenger experience.
- Maintain a friendly and professional demeanour while interacting with passengers and colleagues.
- Address any passenger queries or concerns promptly and effectively.
- Ensure that all safety protocols are adhered to during transportation.
- Assist in the maintenance of cleanliness within vehicles and at pick-up/drop-off locations.
Qualifications
- Strong customer service skills with a focus on passenger satisfaction.
- Excellent communication skills, both verbal and written, to convey information clearly.
- Ability to work well under pressure and handle challenging situations with patience.
- Previous experience in a customer-facing role is advantageous but not essential.
- A compassionate attitude towards assisting individuals with diverse needs.
- This role is essential for creating a positive travel experience for all passengers, making it an excellent opportunity for those who enjoy working in a supportive environment.
Job Type: Part-time
Pay: £12.21-£12.30 per hour
Expected hours: 12.5 per week
Work Location: On the road
Reference ID: PA/SaS 1001
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