An opportunity has arisen for a motivated, professional, and versatile individual to join the Parts Department based at our Lancaster site working Monday to Friday from 8am until 4:30pm.
Reporting to the Parts Supervisor, you will be responsible for providing a quick and efficient delivery service ensuring that all customer requirements are met and to seek ways to increase parts and accessory sales by identifying customer needs and incremental items to sell.
The role will also be responsible for:
- Ensuring that all required parts and any additional parts and accessories are available and offered to customers maintaining market share where possible.
- Identifying new customer opportunities and discussing these with the Parts Supervisor.
- Ensuring that all parts sold and delivered are in serviceable condition and suitable for their intended use.
- Ensuring all documentation relating to sales and deliveries is properly recorded and passed on to the appropriate personnel, ensuring that a signature is obtained for receipt of goods.
- Ensuring that exchange units returned are in suitable condition to return to the manufacturer/supplier.
- Performing external stock checks with customers as required.
- Handling, storing, and moving stock to avoid and eliminate, wastage, damage, and deterioration.
- Conducting daily vehicle checks and general maintenance of the Company vehicle.
- Any other duties as required reasonable within your capabilities.
The successful candidate will have the following qualifications, skills, and experience:
- Previous experience within a Parts role and/or within the industry, including customer service and/or sales experience.
- Previous experience within a driving/delivery role.
- Numeracy and literacy skills to a level to deal with parts documentation.
- The ability to identify parts from parts catalogues and electronic media and understand basic commercial vehicle make-up.
- Excellent customer facing and interpersonal skills.
- Be competent in the use of a stock control system.
- Computer literate with a good knowledge of Microsoft Office packages, experience of Parts AS400 or similar system.
- Full and current UK driving licence. A forklift licence would be advantageous.
We offer competitive rates of pay and Company benefits including Weekly pay, Company sick pay scheme, personal pension with enhanced contributions and death in service benefit for pension members, Cycle to Work scheme, enhanced paternity and maternity benefits, loyalty holidays and excellent personal development and training opportunities.
