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About Lampton Leisure
Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.
Why Join Lampton Leisure?
- We are LLW employer, offering annual pay reviews
- 22 days holiday allowance, plus bank holidays
- Free GOLD gym membership
- Enhanced Maternity and Paternity leave and Pension Scheme
- Exclusive Discounts - save with Lampton Rewards and EE mobile offers
- Refer a Friend Scheme - earn up to £250 for each new employee referred
- Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
- Sustainability Perks - cycle to work and electric car salary sacrifice scheme
- Career Growth – CPD training, structured development, and leadership opportunities
About the Job
Receptionists at Lampton Leisure are the first point of contact for all visitors to the leisure centre. You will play a key part in delivering exceptional customer service to our customers by helping with bookings, taking payments and dealing with new and existing membership enquiries whilst delivering a welcoming, authentic, and personalised service to our customers.
Our site is open from 6am - 10pm Monday to Friday and 8am - 6pm on weekends, so shifts could include early mornings or late evenings.
Key Responsibilities include:
- Deliver exceptional service to all customers and potential customers of the Centre
- Achieve KPIs and sales targets set by CRM and central support
- Ensure the efficient and effective operation of the reception area, ensuring the area is secure and clean
- Monitor and control entry to the Centre
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices
- Positively and proactively drive customer retention
- Manage Prospects database and contribute towards lead generation in accordance with marketing planning, including outreach
- Accurately undertake cash handling and reconciliation procedures and administrative duties, as required
- Assist in the communication and promotion of the centre’s services, ensuring all information given is correct and up to date.
- Deal with complaints in a sensitive manner, promptly and politely in accordance with Company guidelines
About you
To be successful in this role, you will have:
- Previous experience of delivering first class customer service in a busy environment
- The ability to build strong relationships and influence and motivate other team members.
- Good computer skills with experience of using a CRM / Booking software would be ideal.
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
