Job Title: Order Administrator
The world is noisier than ever, with millions of brands competing for seconds of attention but how do we at Brand Addition stand out? We add heart and soul to goods and gifts that build brand love. We add purpose to products that spread more joy and less junk. We add emotion to everyday items that inspire connection. When you only have a second to make an impression adding what matters makes every moment count.
Brand Addition is a business that helps global brands build culture, awareness, and meaningful connections. We extend our client values in thoughtful, sustainable, globally conscious ways to create branded moments that people love. In an industry of excess – we will lead through sustainability to generate wellbeing for generations to come, what we do today can determine what kind of place that will be. We will continue to build amazing products while strengthening careers and client relationships. Here at Brand Addition, we work across oceans and continents to build a better, brighter future for our partners, our people, and our planet.
Customer service is everything and we’re proud to stand out from the crowd providing a service second to none for our clients. To support our continued growth, we’re looking for dynamic and enthusiastic people to join our existing teams. You will be responsible for preparing quotations, dealing with customer enquiries, processing orders, negotiating with our suppliers and supporting our Account Managers.
Key Tasks:
Responsible for the timely processing of customer stock orders, ensuring that they are accurate and complete. Provide customer service for related stock function on selected clients, working within SLA to provide the highest level of customer service.
What you will need:
At least 18 months previous customer service experience, preferably gained in a fast-paced environment.
Excellent communication (both written and verbal) with the ability to build rapport and communicate at all levels.
To be a real team player, with personality, empathy, and the drive to succeed, with exceptional organisational skills and excellent attention to detail is crucial for this role.
You will be determined to go the extra mile to achieve results.
Both commercial and sales awareness are key to being successful in this role.
You will be computer literate with good keyboard skills.
What you can expect from us:
Culture:
Brand Addition may be fast paced but it is a fun and friendly place to work. We have a big footprint globally but remain personal and transparent with an adult led culture. You can expect quality and value to be built into everything we do. You will have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.
Reward and recognition:
It is not just our customers we want to wake up with a smile on their face. As well as a competitive salary, we also offer: Being part of our Bonus Scheme – Global Development and Secondment Opportunities – Hybrid Working - Flexible Hours – Early Finish Friday – BA Wellbeing Programme - Contributory Pension Scheme – Life Assurance – Great Holiday Scheme - Sickness Scheme – Fruity Friday – Monthly Get-Togethers – Cycle to Work Scheme – and Maternity Incentives to name a few.
Career and development:
We want you to develop your career with us and we will support you every step of the way to help you reach your goals. You can expect to have full induction and training relevant to your role as well as a mentor within the team to help you along the way. We advertise all our vacancies internally and there are lots of ad hoc project opportunities to get involved in locally and globally too!
