We are a busy, independent Optometrist practice in Cardiff, looking for a reliable and organised Optical Receptionist/Administrator to join our team. This is a customer-facing role, ideal for someone who enjoys providing excellent service and supporting the smooth running of the practice.
Key Responsibilities
- Acting as the first point of contact for patients, both in person and over the phone.
- Managing appointment bookings, amendments, and confirmations using our computer system.
- Responding to emails and patient enquiries in a professional and timely manner.
- Maintaining accurate patient records and handling administrative paperwork.
- Supporting colleagues with general administrative tasks to ensure the practice runs efficiently.
- Complying with confidentiality, GDPR, and data protection requirements at all times.
Skills and Experience
We welcome applications from all suitably qualified candidates. The successful applicant will be able to demonstrate:
- Proficiency in IT systems, along with good literacy and numeracy skills.
- Strong organisational skills and attention to detail.
- Clear and professional communication skills, both written and verbal.
- Ability to work as part of a team in a busy environment.
- A flexible and dependable approach to work.
Previous experience in optics or a healthcare administration role would be an advantage, but full training will be provided.
What We Offer
- A supportive and inclusive working environment.
- Full training and opportunities to develop skills in optical administration.
- A part-time role with regular hours, including Saturday mornings.
- Competitive hourly rate of £12.21.
References will be requested as part of the recruitment process.
If you are interested in this opportunity, please send your CV and a short covering note.
Job Type: Part-time
Pay: £12.21 per hour
Benefits:
- Company pension
Work Location: In person
