We are seeking an enthusiastic, resilient, and hard-working Optical Assistant to join our dynamic team. This role requires a proactive individual who thrives in a customer-focused environment and is dedicated to improving eye health in the community. Your responsibilities will include engaging with potential customers outside the store, raising awareness about eye care, and booking appointments for free eye tests.
Key Responsibilities:
- Canvassing: Engage with potential customers outside the store, introducing them to our services, and encouraging them to book a free eye test.
- Eye Health Awareness: Educate the public about the importance of regular eye examinations and how our services can benefit their overall health and vision.
- Customer Service: Provide exceptional support to patients, ensuring they feel welcomed and valued. Assist with booking appointments, answering questions, and addressing any concerns.
- In-Store Support: Assist the team inside the store when required, including helping patients choose frames, advising on lens options, and ensuring a smooth customer journey.
- Achieve Targets: Meet daily and weekly targets for booking appointments through outdoor canvassing efforts.
- Team Collaboration: Work closely with colleagues to ensure the store operates efficiently and customers receive the best care.
Skills and Attributes:
- Strong interpersonal and communication skills, with the ability to engage confidently with the public.
- Resilience and determination to meet goals and overcome challenges.
- A proactive and positive attitude, with a willingness to work outdoors in various weather conditions.
- Customer-focused mindset, demonstrating empathy and understanding.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic IT skills to manage appointment bookings and customer records.
Experience and Requirements:
- Previous experience in a customer-facing role is desirable but not essential. Full training will be provided.
- Knowledge of optical services or eye health is a plus but not mandatory.
- Flexibility to work weekends and extended hours as needed.
What We Offer:
- Comprehensive training and ongoing development opportunities.
- A supportive and collaborative team environment.
- Competitive salary with performance-based incentives.
- Opportunities for career growth within the optical industry.
Job Types: Full-time, Part-time
Pay: £23,420.00-£28,584.90 per year
Expected hours: 28 – 40 per week
Benefits:
- Store discount
Work Location: In person
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