Look Cleaning Group is a leading provider of cleaning services in residential & commercial sector, committed to delivering exceptional results and maintaining the highest standards of cleanliness. We pride ourselves on our reliable and professional team, and we are dedicated to creating a positive impact on the environments we serve.
Job Summary:
We are seeking a highly organized and detail-oriented operations service officer to join our team. The operations service officer will be responsible for overseeing and coordinating the daily operations of our cleaning services for end-of-tenancy cleaning and commercial cleaning, ensuring efficiency, quality, and customer satisfaction. This role requires strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving.
Responsibilities:
* Manage and coordinate cleaning service schedules and assignments for end-of-tenancy and commercial cleaning.
* Supervise and train cleaning staff, ensuring adherence to company standards and procedures.
* Conduct regular site inspections to monitor service quality and identify areas for improvement.
* Conduct carpet, mattress, sofa, and upholstery cleaning for residential properties.
* Address customer inquiries and resolve complaints in a timely and professional manner.
* Maintain inventory of cleaning supplies and equipment, and coordinate procurement as needed.
* Implement and enforce safety protocols to ensure a safe working environment.
* Prepare and submit reports on operational performance and key metrics.
* Collaborate with other departments to ensure seamless service delivery.
Qualifications:
* 2-3 years experience in residential and commercial cleaning.
* 1-2 years of experience in carpet & upholstery cleaning.
* Proven experience in operations management or a related field.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Proficiency in Microsoft Office Suite and other relevant software.
* Ability to prioritize tasks and manage time effectively.
* Detail-oriented with a focus on quality and customer satisfaction.
Job Types: Full-time, Permanent
Pay: £28,000.00-£35,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Health & wellbeing programme
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability
Experience:
- Commercial cleaning: 2 years (required)
- Residential Cleaning: 2 years (required)
- Carpet & Upholestry Cleaning: 1 year (required)
Language:
- English (preferred)
Work Location: On the road
Application deadline: 06/06/2025
Expected start date: 16/06/2025
