Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
We’re looking for an Operations Assistant to join our team and help drive the smooth running of day-to-day operations across all departments.
In this role, you’ll work closely with both our operations and adviser teams, supporting project delivery, data management, and the continuous improvement of internal systems. If you thrive in a collaborative setting and enjoy streamlining processes, this could be the perfect opportunity for you.
What You’ll Be Doing
Operations & Administration
- Provide daily administrative support to operations and adviser teams.
- Maintain internal systems and databases, ensuring data is accurate and up to date.
- Monitor data consistency across business systems and produce reports to highlight areas for improvement.
- Liaise with internal and external data teams to support reporting for management and sales.
Project Management Support
- Assist in coordinating internal projects, including systems upgrades, compliance initiatives, and adviser onboarding.
- Track project milestones and help report on progress, risks, and timelines.
- Collaborate with cross-functional teams to ensure timely delivery of project tasks.
Process Improvement
- Identify opportunities to streamline workflows and enhance operational efficiency.
Communication & Stakeholder Support
- Act as a secondary point of contact between operations, advisers, providers, and third-party partners.
- Support the coordination of meetings, training sessions, and internal communications.
What We’re Looking For
- Previous experience in an administrative or operational role within financial services (mortgages, protection, or insurance) is desirable.
- Basic understanding of financial products such as mortgages, life insurance, and general insurance is a plus.
- Proficiency in Microsoft Office Suite.
- Experience supporting projects is an advantage.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
- Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
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