Office Operations Executive

About SimpliSafe: 

SimpliSafe is an industry-leading home security company that understands the importance of protecting the life you’ve built. From advanced cameras and doorbells to entry and motion sensors, SimpliSafe also provides best-in-class professional monitoring that will watch over your home even when you can’t. 

Already protecting over 4 million people across the US and UK, SimpliSafe continues its mission to make “every home secure”. Since launching in the UK in 2019, SimpliSafe has already received awards and numerous accolades from leading publications, as well as an excellent rating on Trustpilot and a customer NPS in excess of 72. 

The Role: 

We are seeking a proactive and organised Office Operations Executive to join our dynamic People Team. In this key role, you will oversee the smooth day-to-day running of our office and warehouse, ensuring a safe, efficient, and well-equipped working environment. You will be responsible for supporting IT, facilities management, and operational administration, playing a vital part in keeping our teams productive and supported. This role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of service. 

What you’ll do: 

IT Support & Technical Proficiency: 

• Configure and set up laptops for new employees and updated devices, ensuring they have the necessary software and access permissions. 
• Support onboarding and offboarding processes, ensuring proper setup and removal of system access. 
• Oversee the day-to-day IT support and infrastructure for the UK office. 
• Act as the primary contact for all local IT-related queries, escalating to the US IT team when required. 
• Wipe and securely decommission laptops and other devices when employees leave or when hardware is retired. 
• Maintain an inventory of IT equipment and track allocation to employees. 
• Provide first-line IT support, troubleshooting hardware, software, and network issues for employees, both onsite and remotely. 
• Collaborate with the US-based IT support team to escalate and resolve more complex technical issues. 
• Monitor IT systems and identify opportunities for improvement or areas requiring attention. 
• Assist with software updates, installations, and licensing compliance, ensuring adherence to relevant regulations. 
• Support the implementation and maintenance of IT policies and best practices, ensuring compliance with company security and data protection standards. 
• Assist with the setup of our monthly all-hands meeting.

Office & Warehouse Facilities Management: 

• Serve as the primary contact for all office and warehouse maintenance issues, including plumbing, electrical work, HVAC concerns, and general repairs. 
• Schedule and coordinate repairs or service visits with relevant contractors, ensuring minimal disruption to business operations. 
• Conduct regular inspections of both office and warehouse facilities to proactively identify and address potential issues. 
• Ensure all areas, including meeting rooms, kitchens, common spaces, and warehouse workspaces, are fully equipped, safe, and operational. 
• Maintain adequate stock of essential supplies such as weekly snack orders, stationery, kitchen items, cleaning products, and warehouse consumables. 
• Establish and maintain relationships with service providers, ensuring contracts are up to date and services consistently meet the organisation’s needs. 
• Request quotes, negotiate rates, and manage contracts for facilities and IT services as required. 
• Act as the central point of contact for staff inquiries relating to facilities, IT, or health and safety across both the office and warehouse. 
• Communicate updates about policies, maintenance schedules, or system outages to employees in a clear and timely manner. 

Health and Safety Compliance: 

• First Aid Management: Monitor and restock first aid kits across all sites, replacing expired items and keeping accurate records to ensure compliance. 
• Fire Safety: Coordinate with providers to service and test fire extinguishers, alarms, detectors, and emergency lighting on schedule. 
• Emergency Preparedness: Support evacuation planning, organise fire drills, and ensure staff are trained for emergency response. 
• Safety Inspections: Carry out routine checks across office and warehouse areas, addressing hazards such as blocked exits, faulty equipment, or ergonomic risks. 
• Risk Assessments: Conduct and document workplace risk assessments in line with regulations, taking proactive steps to reduce risks. 
• Training & Records: Maintain up-to-date records of employee health and safety training, organise refresher courses, and arrange sessions such as first aid, fire safety, and manual handling. 
• Policy Compliance: Review and update health and safety policies as legislation changes, communicating updates clearly to all staff. 
• Incident Reporting: Log and investigate workplace accidents or near-misses, ensuring corrective actions are implemented. 

What you’ll need: 

• Technical Proficiency: Possesses hands-on experience in IT systems, troubleshooting, and software/hardware setup.
• Organisational Skills: Demonstrates the ability to effectively manage multiple tasks, prioritise workloads, and meet deadlines efficiently.
• Communication: Excellent verbal and written communication skills, enabling effective interaction with internal teams, external vendors, and international counterparts. 
• Problem-Solving: A proactive and analytical approach to identifying, diagnosing, and resolving issues efficiently.
• Attention to Detail: Ensures accuracy in administrative tasks while maintaining compliance with health and safety regulations.
• Team Player: Capable of collaborating across various departments and support teams to achieve business objectives.

What Values You’ll Share: 

• Customer Obsessed - We understand our customers and aim to build long term relationships and trust. 
• Aim High - We are always challenging ourselves and others to grow and improve. 
• No Ego - We drive to succeed as a team and learn from our mistakes. 
• One Team - We collaborate and win as a team. 
• Lift As We Climb - We invest in developing others and ourselves. 
• Lean & Nimble - We test, learn and improve. 

What’s in it for you? 

Working at Simplisafe, you’ll have access to: 

• Competitive salary and annual bonus 
• 28 days holiday + bank holidays 
• Enhanced pension 
• Life assurance 
• Private dental and healthcare 
• Free eye test and contribution to glasses 
• Employee Assistance Programme 
• Access to retail discounts via Perks at Work membership 
• Recognition & rewards scheme in which we celebrate success 
• SimpliWell - Wellbeing contribution (e.g. gym, spa day, athleisure etc.) 
• Cycle to work scheme
• Team social events (annual summer and christmas parties, amongst other socials) 
• Freebies, office snacks and drinks.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].