- Part-time would be considered for the right candidate.
- Answering all telephone calls and being the first port of call for the business.
- Dealing with all emails and other enquiries in a timely manner.
- Raising quotes and invoicing customers promptly.
- Ordering parts for jobs as requested.
- Ensure all accepted quotes from customers are actioned.
- Dealing with all incoming customer queries.
- Checking Social Media, including Facebook, Google Business and tagging Waterworx on all Social Media channels and responding to enquiries.
- Schedule engineer jobs on Tradify when customers call in to book work.
- Creating quotes for customers.
- Taking initial customer enquiries in line with the agreed process, escalating as appropriate to the Directors.
- Booking jobs on Tradify, our CRM system.
- Reviewing and improving processes - we encourage you to share any ideas you may have.
- Returning calls in a timely manner.
- Assisting with generating revenue at all available opportunities, including such things as unaccepted quotes to maximise sales, making calls to customers and prospective agencies etc.
- Promote the company in a positive manner and be an advocate for Waterworx.
- Assisting with other admin duties such as invoicing, chasing up payments and ordering parts for engineers.
- Carrying out courtesy emails once a job is complete on that day.
- Assist as required with duties aligned to those for Waterworx.
- Any other reasonable duties as specified by the company.
Customers
- External
- Internal
Answering customer calls, queries and emails.
Ensuring engineer jobs are accurately scheduled on Tradify in the correct geographical area in order to maximise work time and reduce travelling for engineers when taking the initial call.
Other stakeholders
- Internal
- External
Work in a cohesive manner with colleagues to ensure all jobs are completed and all parts of the job are thoroughly checked to ensure accuracy.
Key capabilities / Competencies:-
- Resilient and assertive.
- Excellent telephone manner.
- Flexible, driven and able to be a self-starter working independently.
- Enthusiastic with a passion for accuracy.
- Attention to detail.
- A polite and courteous manner towards customers and colleagues at all times.
- Meticulous.
- Able to prioritise.
- Ability to perform well under pressure.
- Adaptable.
- Able to use own initiative.
- Excellent multi-tasker.
Experience (Preferred)
- Proven experience in a receptionist/helpdesk and administrative role.
- Proven experience in a fast-paced office environment.
- Used to no day being the same, having to think fast and use initiative.
- Suitable for someone who really enjoys everyday being different and busy.
- Industry experience would be advantageous although not compulsory as full training will be given.
Job Type: Full-time
Schedule:
- Monday to Friday 8am-5pm.
Education:
- GCSE or equivalent (preferred)
Experience:
- Administrative: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Job Types: Full-time, Part-time
Pay: From £25,680.00 per year
Education:
- GCSE or equivalent (preferred)
Experience:
- Reception/Administrative: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 01/09/2025
Reference ID: Receptionist/Administrator WX007
