Location Description

Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families, to corporate guests and foodies.

With views over Old Trafford, Hotel Football offers a winning medley of contemporary design, excellent facilities and event spaces, all designed to take the experience to the next level.

The culture of Hotel Football is what truly sets it apart from other hotels. We believe in a world-class, welcoming service, where guests can relax as if they were at home, while still receiving top class treatment from our team.

Job Description

Are you a night owl with a passion for hospitality? Hotel Football is looking for a warm, professional and reliable Night Receptionist to join our dynamic Front of House team. If you thrive on delivering exceptional service and love working as part of a close-knit team, we want to hear from you.

As a Night Receptionist, you’ll be the face of Hotel Football during the night, ensuring a seamless and welcoming experience for our guests. You’ll be responsible for all aspects of reception, administration, and guest relations during the overnight shift (11pm-7am), maintaining our high standards of service around the clock.

Key Responsibilities:

• Check-in and check-out guests professionally and efficiently, in line with company standards
• Ensure accurate billing and secure payment processes
• Complete all nightly administrative duties including banking, billing, floats and correspondence
• Meet individual and team targets set by the Front of House Manager
• Manage room key issuance and maintain security protocols
• Actively promote Hotel Football and Café Football services to guests
• Respond to guest queries or issues with a proactive, solution-focused mindset
• Work collaboratively with the Night Manager and wider hotel team to ensure a smooth overnight operation

What We’re Looking For

• A friendly and professional communicator who thrives in a guest-facing role
• Someone who can speak and listen clearly, confidently and respectfully with guests and colleagues
• A reliable team player with a strong sense of responsibility and attention to detail
• Previous hotel reception or customer service experience is desirable, but full training will be provided
• Comfortable working night shifts, including weekends and holidays as required
• A positive attitude and alignment with our core values and inclusive culture

Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a GG Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips!
• Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of GG Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.