We are a 4* privately owned Hotel on the outskirts of Swindon with 108 bedrooms, 3 Bars, 2 Restaurants, extensive Conference & Banqueting facilities, Leisure Club & Secrets Beauty Salon.
We are a busy venue with corporate delegates, leisure guests, celebrations events, Christmas Parties, Weddings and much more. We are currently looking for a Night Porter/Night Auditor to join our team. (2 Nights Reception Night Audit & 2 Nights Porter)
You will be required to work 4 nights a week, Wednesday to Saturday 11pm - 7am with flexibility to pick up a 5th night on occasions inline with business needs.
Requirements:
- To have excellent customer service skills
- Complete night audit in an accurate and timely manner
- Deal with any Guest queries efficiently
- Provide an efficient reception experience for Guests, including check in/out
- Ensure that the night porter checklist is complete
- Always demonstrate a high level of customer service
- Ensure up to date knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform duties
- To ensure cleanliness of public areas are kept to a high standard
- To be responsible for the security of Hotel and guests overnight, ensuring safety of staff and guests at all times.
- Implement and maintain the Company standards of Fire safety, hygiene, health and safety at all times and take any necessary action.
- The ability to work, understand and adhere to four star standards
- The ability to work alone
- Good communication skills
- Clearing and re setting Conference Rooms/Wedding Receptions/Banquets
- Must be able to move furniture when clearing and re-setting rooms.
- Cleaning duties
- Previous experience in a similar role preferred
- Benefits include:
Free Parking
Uniform
Meals on duty
Discounted Gym Membership
Best Western Discounts
NEST Pension Scheme
Employee Assistance & Wellbeing Programme
Employee of the Month Awards
Job Type: Permanent
Pay: £13.00-£13.25 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Night shift
Work Location: In person
Reference ID: NPORTERBHH
