An exciting opportunity has arisen to join a dedicated guest service team at the Holiday Inn Express Rotherham-North.
SCOPE & MAIN PURPOSE
It is understood that all Holiday Inn Express staff are multi-skilled and will work flexibly and will be expected to carry out a variety of duties within their working day through all areas of the hotel.
To work within the scope of the standards expected by the ‘Holiday Inn Express’ brand and Nine Hotels Group.
To be aware of the overall hotel objectives, how they relate to you and how your daily activities contribute to the success of the hotel.
To provide the highest levels of guest care at all times, and develop quality relationships with all business partners and work colleagues.
To maintain the hotels’ competitive edge and be informed on local events, local competitors & attractions to be able to assist with guest queries.
Manage and maintain a safe and secure environment for yourself, guests, colleagues and protecting hotel assets by maintaining safety policies and procedures.
SPECIFICATIONS
- To arrive for work at the correct time in the appropriate uniform making sure that it is in immaculate condition.
- To ensure accuracy of all data, posting and cash control.
- To build working relationships with colleagues which are supportive, without threat and maintain their dignity.
- To ensure that all health and food safety checks are performed and recorded on time and to standard.
- Cleanliness of all Front of House areas including store rooms.
- For minimal guest complaints to be received regarding service issues.
- Minimal errors due to information/messages being passed on correctly to guests and staff.
- Compliance with brand standards and ensure that the hotel achieve the required rating in the IHG Group annual audit system.
- To ensure that all tasks are carried out on or before the required date in a professional manner.
- To ensure all shift activities are achieved to the highest standard, are accurate and maximise all revenue opportunities.
Important Note:
As part of our commitment to safeguarding and the recruitment process, a Disclosure and Barring Service (DBS) check will be conducted on all successful candidates.
WHERE YOU WILL BE WORKING
This opportunity is to join the team at Holiday Inn Express® Rotherham
To discuss your application further please do not hesitate to contact us on 01709 760666 extension 3.
This Vacancy for 32 Hours per Week - Flexibility is Essential as this will be 4 shifts over 7 on a rota basis - The working hours for this role would be 22.30 to 7.00 including weekend work. The Salary is In Line with National Minimum Wage.
Job Types: Part-time, Permanent
Pay: £12.21 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Night shift
- Overtime
- Weekend availability
Experience:
- Customer Service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: NightsJun25
