Night Guest Service Agent (Part Time)
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
This is a fantastic opportunity that will allow you to develop your career within one of the world’s largest, fastest growing hospitality companies and be involved in the excitement of our latest hotel we opened– Hampton by Hilton Nuneaton.
Hampton by Hilton Nuneaton is part of the Abbey Street mixed-use redevelopment that will include a residential component alongside workspaces, a large cinema complex, a food hall and landscaped public spaces. The hotel features 145 rooms, meeting space and a fitness centre.
Hampton by Hilton Nuneaton is an important addition to this ambitious town centre redevelopment and will support the growth of Nuneaton as a regional business and leisure hub.
Hampton is part of Hilton. Our guarantee is our promise to Guests to make them happy using our unique personality and local Hamptonality.
This is a part time maternity cover position - 20 hours week
A WORLD OF REWARDS
- Hourly rate of £12.64
- Grow your Career!
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Modern and inclusive Team Area
As a Guest Service Agent Nights, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
What will I be doing?
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and, or, other departments
- Responsible for taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Follow company brand standards
What are we looking for?
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
Hamptonality is our culture. It is how we bring our DNA: Friendly, Authentic, Caring and Thoughtful to life to our guests and team every day.
Hamptonality starts with you! When we leverage our strengths and purpose, we see the world through the lens of happiness, that’s where the magic happens!
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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