Neighbourhood Officer
London, SW9
About Us
Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated.
We are currently seeking a Neighbourhood Officer to join our dedicated team on a full-time, permanent basis.
The Benefits
- Salary of £37,601.36 per annum
- Attractive pension scheme
- Perkbox
- Buying and selling annual leave
- Health Shield
- Season Ticket loan
- Subsidised gym membership
- Course Funding
If you are a compassionate individual with experience of handling older peoples’ issues and a strong grasp of Landlord and Tenant legislation, this is your chance to join our life-changing organisation and make a positive impact.
We believe that by providing quality, affordable homes for women, we can help to create a truly more equal society. You will play a pivotal role in this mission, supporting countless women to liver happier, safer lives.
What’s more, whilst helping forge change and better outcomes for women in need, you’ll be enabled to develop your career and experience levels, guiding you to a higher level of achievement.
So, if you're passionate about empowering women and challenging the inequalities they face to create a fairer, better world, apply today.
The Role
As a Neighbourhood Officer, you will support our tenants with their neighbourhood housing needs.
Specifically, you will provide high-quality neighbourhood customer services and management services to tenants across around 210–280 Housing for Women households, including vulnerable women and older residents.
Using a coaching approach to support our tenants, you will design services that better support and empower them, advocating on their behalf and helping them progress in life.
You will utilise resources within the local neighbourhood and have honest and sometimes difficult life skills conversations with customers that enable them to make more informed choices in their lives.
Additionally, you will:
- Organise and participate in neighbourhood surgeries
- Ensure compliance with arrears and income policies
- Manage service-related complaints and queries
- Conduct regular inspections of properties
- Support tenants with referrals and application forms
- Identify and deal with abandoned properties and tenancy fraud
- Ensure compliance with all aspects of health and safety, reporting potential risks
- Act as an ambassador for Housing for Women, supporting KPI and LPI targets
- Work flexibly, including outside 9–5 hours, to build strong relationships with tenants in their homes
About You
To be considered as a Neighbourhood Officer, you will need:
- Demonstrable experience of older persons’ issues
- Experience of meeting challenging targets
- Working knowledge of Landlord and Tenant legislation and procedure relating to both general tenancy and other tenures
- Excellent knowledge of current issues in the provision of social housing including Welfare Benefits and Welfare Reform & Work Act 2016
- The ability to meet deadlines and plan and deliver a range of different activities
- A good standard of general education with a recognised qualification at HNC level or higher
Candidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification as well as how they think they meet Housing for Women’s EPIC values.
Other organisations may call this role Housing Officer, Housing Support Officer, Neighbourhood Support Officer, Housing Services Officer, Resident Support Officer, or Social Housing Officer.
Webrecruit and Housing for Women are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to make a difference in the lives of women as a Neighbourhood Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Job Types: Full-time, Permanent
Pay: £37,601.36 per year
Work Location: In person
Reference ID: ACERE3007/CC
