Want to be part of the UK’s No.1 voted Nail Salon?
Townhouse is the global leading luxury nail salon brand, reinventing the nail salon experience with luxury treatments in beautiful surroundings. Our salons have been featured on Made in Chelsea, in Vogue, Tatler, Glamour, Marie Claire, Sheerluxe and many more, with 40+ salons across the UK and Los Angeles. We are the most talked about nail brand leading in the revolution of the nail care space, not just for our clients, but for the hardworking team members who work in it!
Founded by Juanita Huber-Millet, we are committed to raising the standard of the salon experience. With a focus on immaculate, bespoke treatments and meticulous attention to detail, Townhouse promises an exceptional experience for both clients and team members alike.
Our fantastic benefits include:
About the Role:
As Salon Manager, you play a crucial role in overseeing daily operations, enhancing customer experiences, fostering staff motivation, and maintaining operational excellence. This leadership position requires effective management of people, customer relations, and salon operations while achieving key performance indicators (KPIs) aligned with company standards.
Support and lead the team with a hands-on leadership approach. Establish and manage staff rotas, making weekly corrections as necessary. Conduct team education sessions on brand ethos and trading standards. Evaluate team performance and identify talent for development.
Salon Mangers will be providing treatments. Follow up on customer reviews and address complaints promptly. Enhance the customer journey and aftercare services. Keep the team updated on current projects and promotions.
Oversee daily salon operations, ensuring efficiency and excellence. Ensure compliance with relevant regulations and standards. Manage salon duties, health and safety procedures, stock management, and stock takes. Coordinate and oversee maintenance activities to uphold salon standards.
Role Responsibilities:
- Ensure flawless treatments and customer experiences.
- Foster a motivated, knowledgeable, and efficient team.
- Lead by example as a Townhouse Ambassador.
- Manage schedules to balance sales and team well-being.
- Address customer reviews and complaints promptly.
- Oversee daily salon operations, maintaining cleanliness and safety standards.
- Manage stock levels, ordering, and security.
- Evaluate and develop team performance.
- Implement a local salon marketing plan and track results.
- Ensure compliance with regulations and licensing.
Qualifications:
- NVQ Level 2 in Nail Services or equivalent.
- Proven experience in salon management.
- Strong leadership and team management skills.
- Comprehensive understanding of HR procedures.
- Demonstrated ability to drive high levels of customer satisfaction.
- Knowledge of health and safety procedures in a salon environment.
- Proficient in salon operations and compliance management.
Equal Opportunities:
Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. Join us in defining sophistication in the world of nail artistry!
Apply Now and Be Part of Our Exceptional Team!
