Mobile Service Delivery Co-Ordinator

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.  We support our customers with a range of products and services to meet their needs. 

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

We are seeking a highly organised and efficient Mobile Service Delivery Co-Ordinator to join our team. This role is integral to the delivery of all mobile orders within the Radius Connect Group and providing a best-in-class customer implementation process within Mobile Operations.

Customer

• Build and sustain a first-class relationship with all customers within the implementation journey of Mobile Orders.
• Manage customer expectations always – quoting realistic timeframes to complete tasks, in line with workload.
• Clear guidance always provided in the form of both written and verbal communication with the customer and key stakeholders.

Order Processing

• Processing of all Group Mobile Orders- New, Resign, Migration & Ports
• Management of CRM (Salesforce) opportunity’s for order requests ensuring guidelines are adhered to in line with company requirements I.E Paperwork, credit Vetting, commercial approval.
• Working closely with all relevant stakeholders within the order journey, to ensure a smooth transition into In-Life Account Management & Service Teams
• Providing full support to all sales team, to ensure you are the dedicated agent between POS and Service Delivery
• Ownership and co-ordination of each stage of the process, to ensure a smooth and efficient service delivered.
• Management of all Numbers Ports and success checks, where appropriate.
• Raising stock cases, where applicable within each order.
• Maintaining systems / databases with accurate records in line with processes and procedures
• Updating of all assets in line with company guidelines and billing requirements.
• Continuous learning of Company Product portfolio and tariffs.
• Work closely with Network providers to process and trouble shoot where required.
• Continual improvement – working with key stakeholders to identify process or procedures, providing evidence of changes that enhance a best-in-class Service Delivery operation.
• Identify training needs, via ensuring yourself and the team are up to date on Company product portfolio and tariffs.

KPI

• Aware of company connection targets and business growth strategy.
• Achieving and exceeding of company set KPI metrics.
• Emphasis on the signed to billed timeframe, via a reduction in the WIP (work in progress) days.

Qualifications

• Experience within a customer focused environment.
• Problem solving skills with focus on quality and the onboarding customer service.
• Excellent communication skills, with the ability to communicate at all levels.
• Able to adapt and succeed in a fast paced, changing environment.
• The ability to multi-task and work comfortably under pressure.
• Ability to work effectively as part of a team to help meet client and business needs.
• Advantageous to have experience in the Mobile Phone industry.
• Experience in the use of Microsoft Office- Teams, Word, Excel etc.
• Strong organisational skills and attention to detail
• Proficiency in CRM systems, preferably Salesforce.
• Excellent time management skills to meet deadlines and KPIs.

In addition to the duties and responsibilities listed, the job holder may be required on occasion to perform other duties assigned by the manager/director. This job description is a guide to the duties and responsibilities of the post and is not exhaustive.

Additional Information

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.