Meter Reader

Meter Readers

Full time – 37 hours per week

Permanent & Fixed Term Contracts available

Salary up to £26,656 depending on experience

Based in Bishop Auckland, County Durham

Office job not for you? Rather be out and about?

About the role

Our vision is clear – to become the national leader in the provision of sustainable water and waste water service. As our business continues to develop and grow, we’re looking to our people to drive our vision forward and continue to provide the highest standards of service to our customers, all day every day to help us deliver an unrivalled customer service.

We now have opportunities for people to join our team of Meter Readers within the Meter Field Services department at Northumbrian Water.

As a Meter Reader, you will be expected to travel your dedicated region undertaking timely and accurate cyclical reading of meters, so having a full valid driving licence is essential. You will interact with our customers, answering questions about water consumption and replacing/repairing meters where required.

Our Meter Readers spend most of their time outdoors in all weather conditions, walking, bending and lifting meter lids. In such a constantly changing work environment being aware of Health and Safety risks is paramount in achieving our aim of getting everyone home safe every day.

They work mostly on their own and use current technology and systems to communicate with colleagues and complete most of their daily work tasks on a handheld device.

Please note this role requires a DBS check to be carried out on the successful candidate.

About you

Our Meter Readers are the face of Northumbrian Water so we are looking for people with great communication skills and a passion for delivering unrivalled customer service. We need self-motivated people who are able to plan their own working day and are comfortable working to challenging targets while being out and about (in all weather conditions!). You need to be happy to work on your own and physically fit enough to walk a lot.

You will need to enjoy meeting people and be happy to take responsibility for answering our customers questions, remaining calm and polite and doing all you can to help.

This is not a nine to five, office-based role, so we need people who are happy to work 37 hours between 7am and 8pm Monday to Sunday, enjoying the travel and outside working. We will give you a company van to help you cover your region.

We have a lot of customers to look after and keep happy so if you’re looking for a role that offers you a chance to be out and about, delivering great customer service, we want to hear from you.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

Please note this role will require a DBS to be completed prior to employment

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.