Job Overview
The Collegiate Medical Centre is a high achieving dynamic training practice seeking a motivated and enthusiastic individual to join our warm and friendly team of receptionist and administrators. The work is wide ranging from the handling of general internal calls, external patient calls and patient relative enquiries and calls from other Healthcare professionals.
Duties
- Administrative Support: Provide efficient and accurate support to our GPs and health professionals,
- Patient Interaction: Handle telephone communications with patients and supporting external organisations.
- Appointment Coordination: Assist with booking appointments both at the surgery and wider NHS services.
- Task Management: Action tasks sent by doctors promptly and efficiently.
- Data Management: Maintain accurate medical data, ensuring that patient records are up-to-date.
- Administrative Duties: Manage daily administrative tasks, and ensuring our call volume is managed.
- Collaboration: Work closely with the wider clinical team to provide exceptional patient care and have an awareness of our supporting community services.
Safeguarding is everyone's responsibility. You will be provided with training for this alongside your Job role training online with policy as this is an important part of our service.
Experience
Experience in a healthcare setting is preferred. However, we will consider exceptional candidates with a customer focused background or those who have dealt with a high volume of complaints.
- Previous experience in an administrative role, preferably in a healthcare setting.
- Experience using GP software systems (e.g., EMIS, SystmOne, Docman).
- Proven ability to manage and prioritise a busy workload.
We are in a deprived area and face multiple language barriers as it is a diverse community, you would be expected to deal with enquiries where there may be barriers to understanding.
All staff would start on a 6 months probation minimum.
Job Type: Full-time
Pay: From £12.21 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: COLMC24
