They will support the Practice Manager to undertake change management, ensure that patients are treated with courtesy, dignity and respect.
Work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GP’s and other external agencies.
This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.
Communicate effectively in writing and verbally on a daily basis.
Ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant/nurse promptly and to undertake appropriate action as instructed.
Independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate.
All clinic outcomes must be recorded accurately and complete or amend any that have not been done.
Clinical diaries (both paper and electronic) are to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that arrangements regarding medical staff leave and cover arrangements are circulated appropriately and that clinical activities are amended accordingly.
Taking and transcribing formal minutes if required.
Open and act on correspondence received and bring to the attention of the clinician along with the medical notes.
The HoP/Stroke & Movement Disorder Department consists of thirteen Consultants, four Medical Secretaries and one Secretarial Assistant. The team are based at Torbay Hospital.
Why work with us
This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care
To ensure all clinical and non-clinical correspondence and reported are typed within local targets
To enter Referral to Treatment (RTT) events accurately and in a timely manner
To use the relevant IT systems to register patients, make appointments, transfer medical records, input clinical letters and care planning summaries, as required
Please refer to your suitability to the post in your supporting information from the role requirements or person specification .
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