About the Company
Re:Cognition Health is a leading provider of clinical services specialising in cognitive impairment. We deliver expert clinical care to private patients and are one of the foremost providers of clinical trials in the world and deliver award winning medico-legal services. The Company is highly innovative, currently operating from four locations and has ambitious plans to expand geographically. We value people who are dedicated, hardworking and looking to contribute to the continued growth of the business.
We are seeking enthusiastic and proactive individuals who enjoy patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a quality service. You will work collaboratively to provide reception and administrative services to the department and more widely as needed. The Medical Secretary role is to support the smooth and efficient running of the Private Practice ensuring that presentation of the facility is of the highest standard at all times, patients are welcomed and looked after and that all administrative duties are performed in a timely way and accurately.
- Ensure the smooth running of the reception area and consulting rooms
- Confidently manage busy patient areas
- Discussing services and products with patients and consultants
- Booking in patients for London based site as well as satellite sites
- Answering telephone calls
- Typing and formatting medical letters
- Completing referrals and diagnostic referrals
- Liaison with consultants and clinicians to develop service culture and clinician satisfaction
- Liaison with patients to develop service culture and patient satisfaction
- Managing clinic diaries and ensuring that appointments run to time liaising with consultants, patients and support team
- Creating invoices and collecting payments on the day of the patient’s appointment
- Liaising with insurance companies and following up outstanding accounts
- Working as part of a rota system to cover extended clinic hours
- Record management - uploading patient images, referrals, printing and scanning documents, auding records
- Supporting Site Manager with ordering supplies and ensuring stock levels are appropriate
The Candidate
The successful candidate will have great organisational skills and will be able to prioritise their workload. A high standard of work presentation and accuracy are essential.
- Secretarial or Reception experience within healthcare is essential
- Requires excellent customer service skills
- Strong administration skills and experience are essential
- Good communication skills
- To act in a professional and caring manner towards patients, visitors and colleagues at all times.
Salary: £28,808 - £29,000 per annum
Contract: Permanent, full time
If you are interested in joining a team that sees each patient as an individual, delivering a holistic and high quality experience, we'd like to hear from you.
Benefits:
- Continuous professional development
- 25 -30 Days Annual Leave + Bank Holidays
- Private Health Insurance
- Life insurance
- Employee Assistance Program
- Pension Scheme
- Perkbox
- Free Mortgage Advisor Scheme
- Electric Vehicle Scheme
