- Job summary
The Linden Medical Group is seeking to further expand our fabulous reception/administration team.
We are looking to recruit an experienced, efficient, enthusiastic, highly motivated, flexible and well organised Medical Receptionist/Administrator.
The working hours are 36 per week, however, we are prepared to look at part time hours as a job share to fulfil the number of hours we have available.
This is an extremely busy role which requires hard work, the ability to multi task, to deal with multiple different demands on your time, a good sense of humour, the ability to fit in with an established, friendly, team, the ability to prioritise to ensure all tasks are completed in a timely manner, excellent customer service skills and a smart, professional appearance.
Previous experience, working with SystmOne, is desirable however, training can be provided for candidates who meet our other requirements.
Main duties of the job
We are looking for candidates who can demonstrate the following:
- Excellent customer service skills.
- The ability to empathise.
- Be sensitive to the needs of others.
- Who are adept at problem-solving.
- Excellent attention to detail.
- The ability to prioritise daily work to ensure all tasks are completed in a timely fashion.
- The ability to integrate into an established team.
- Good Sense of humour.
- Positive attitude.
- Good Telephone manner
In return we can offer a position within a very friendly Practice and pleasant working conditions. We actively look to encourage training for staff which, in turn, gives variety to the role.
About us
The Linden Medical Group is a very busy, friendly, dynamic and supportive practice comprising of 4 GP partners & 1 salaried GP who are supported by a Practice Manager, Operations Manager, Advanced Nurse Practitioner, Nurse Prescriber, 2 Practice Nurses, Healthcare Assistant, GP Assistant and a team of Medical Secretaries, Administrators/Receptionists.
We are a training practice and have medical students working with us from time to time. We also have the support of attached staff comprising of a Physiotherapist, Clinical Pharmacists, Social Prescriber & Mental Health OT.
JOB DESCRIPTION
JOB TITLE: MEDICAL RECEPTIONIST/ADMINISTRATOR
ACCOUNTABLE TO: PRACTICE MANAGER
REPORTS TO: OPERATIONS MANAGER
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Additional responsibilities include maintaining computerised records.
Duties and Responsibilities:
Responding to queries in accordance with practice procedures and undertaking administrative support to the GPs, Nurses and HCA & GP Assistant.
To undertake a variety of administrative duties to assist in the smooth running of the practice; such as the processing of incoming correspondence, this involves scanning letters, adding clinical codes and attaching to the patient records - training will be provided to perform this.
Answer telephones in an appropriate and timely manner
Act as an initial contact for patients on the reception desk
Any other delegated duties considered appropriate to the post
Employer name
The Linden Medical Group
Address
Stapleford Care Centre
Church Street
Nottingham
NG9 8DA
Employer's website
https://www.thelindenmedicalgroup.co.uk
Job Types: Full-time, Part-time
Pay: £12.21 per hour
Expected hours: No more than 36 per week
Benefits:
- Company pension
- Free flu jabs
- Sick pay
- Store discount
Experience:
- SystmOne: 1 year (preferred)
Work Location: In person
Application deadline: 17/08/2025
Reference ID: CSPAR2025
