The post holder will work as part of a team to ensure patient administration such as referrals to the service are managed in line with the key performance indicators (KPIs) and patient contact is managed effectively, that patients are called in a timely manner to ensure attendance at booked appointments. The post holder will be responsible for patient contact using relevant technology, as well as booking and cancelling appointments using e-RS, Electronic Patient Record (EPR) and Viewpoint systems.
The post holder will support the Maternity Administration Coordinator to proactively manage clinic capacity. As well as providing a patient centred service that ensures patient queries are responded to within two working days. The post holder will be proactive in identifying and escalating processes and or events which may lead to delayed appointments and patient care, and against the key performance indicators (KPIs) for clinical and non-clinical standards.
IT and data entry plays a vital part of this role so you will need to be an efficient administrator with proven reception and telephone experience.
***Closing date is indicative only and this vacancy may close early without notice when sufficient applications have been received.***
You will be responsible for delivering excellent customer service to the Maternity patients and you will be be working as part of a team to ensure patient referrals and telephone queries are dealt with professionally, empathetically and timely.
You must have:
An excellent telephone manner
Prioritisation and organisational skills to manage your work effectively
Intermediate skills in administrative processes and customer services
Good communications skills both verbal and written
Ability to work without direct supervision on a daily basis, as well as effectively within a team;
Attention to detail
Able to meet tight deadlines
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
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