Overview
We are seeking a proactive and detail-oriented Carrier and Logistics Specialist to support our growing logistics team in delivering seamless end-to-end carrier solutions. This is an exciting opportunity to join a leading global 3PL, working in a fast-paced environment supporting both client operations and global carrier management.
The successful candidate will play a key role in operational execution, carrier coordination, and data-driven optimisation, ensuring goods move efficiently across domestic and international networks.
Please be aware this role will be based on site, full time.
Key Responsibilities
- Act as day-to-day liaison between the business and our carrier network, ensuring shipments are booked, tracked and resolved promptly
- Coordinate and support inbound, outbound and reverse logistics movements across multiple brands, clients, and channels
- Monitor and manage carrier performance against agreed KPIs and SLAs, escalating issues where required
- Maintain accurate shipment records and carrier documentation, including customs and compliance paperwork
- Track delivery performance, investigate discrepancies, and ensure timely resolution of carrier-related issues
- Support onboarding of new carriers by gathering operational data, updating systems, and facilitating test shipments
- Collaborate with internal stakeholders to ensure capacity planning aligns with shipping forecasts and peak season volumes
- Ensure clients are kept informed of service updates, rate changes, and delivery issues where applicable
- Assist with data analysis to identify cost-saving or performance improvement opportunities in carrier operations
- Maintain awareness of customs procedures, Incoterms, and international compliance requirements
Skills and Experience Required
- 2–3 years’ experience in a logistics, supply chain or carrier-focused role (within a 3PL environment advantageous)
- Understanding of global shipping practices, including incoterms and customs processes
- High attention to detail and ability to work under pressure in a fast-paced, multi-channel environment
- Excellent problem-solving skills and strong organisational abilities
- Clear communicator, both verbally and in writing, with a professional client-facing manner
- Confident using Excel, shipment tracking platforms, and logistics management systems
- Exposure to dangerous goods compliance (IATA/ADR) is desirable, but not essential
- Proactive team player with a hands-on approach to operational logistics
Benefits:
- Free onsite parking
- Employee Health & Wellbeing Plan
- Discounted gym memberships
- Retail and Partner Discounts
- Birthday off
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