Role Overview
We are seeking a motivated and enthusiastic Junior Customer Support Agent to join our growing team. This entry-level role is ideal for individuals looking to develop their skills in customer service and support within the marketing sector.
Key Responsibilities
- Assist customers with enquiries via phone, email, and chat.
- Provide prompt, accurate, and helpful responses to customer requests.
- Support the resolution of customer issues by coordinating with internal teams.
- Maintain accurate records of customer interactions and feedback.
- Contribute to improving customer satisfaction and retention through professional service.
- Assist in promoting campaigns and services where appropriate.
Requirements
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and a customer-first mindset.
- Ability to work in a fast-paced, team-oriented environment.
- Basic knowledge of marketing or customer service is an advantage but not required.
- Eagerness to learn and grow within a dynamic company.
What We Offer
- Comprehensive training and ongoing support.
- Opportunities for career progression and skill development.
- A collaborative and friendly team culture.
- Exposure to a variety of marketing projects and campaigns.
Join our team and help us deliver exceptional service that strengthens our client relationships and drives our success!
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Manchester M2 (required)
Work Location: In person
Application deadline: 07/09/2025
Expected start date: 08/09/2025
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