Job Role
Dennison JCB have an exciting opportunity for you to join our team as a Full Time Warranty Administrator
Hours & Location
This position will be based at our Dennison JCB Depot in Ballyhartfield, Templepatrick. The core hours of work will be Monday to Friday; 08:30 – 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.
As an equal opportunities employer, Dennison JCB welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.
About The Role
Key Duties & Responsibilities
- Ensuring the correct application of JCB warranty policy and procedure
- Completing and submitting warranty claims and invoices in an accurate and timely fashion on a daily and weekly basis
- Keeping accurate records, monitoring and advising on progress against warranty claim submissions, credits, rejections etc
- Checking any rejected warranty claims and re-submitting errors or following up on, and investigating rejected claims and the reasons for these, and challenging where appropriate
- Ensuring appropriate staff are informed when warranty is applicable to a machine
- Identifying warranty parts to be returned to manufacturer and parts for disposal and inform parts and service teams appropriately
- Participating in warranty audits with Manufacturer
- Liaising effectively with service engineers and workshop controller to ensure all appropriate information is received to be able to process warranty claims and invoices and escalate issues to Supervisor if required
- To help support the Machine Health Check (MHC) program, liaising with our service, parts and Livelink personnel
- Other generic administration tasks and ad hoc duties as directed by Supervisor/Manager
Required Criteria
- Relevant knowledge and practical experience of applying warranty procedures within the vehicle/plant industry
- Experience of working in or knowledge of the plant or Agri industry
- An excellent level of IT skills and systems usage is essential
- Ability to work as part of a team
- Ability to communicate effectively at all levels, both internally and externally, in a professional manner
- A full driving licence
- Possess the ability to collate, organize and interpret data in order to provide clear and comprehensible information
- Approach tasks in a systematic and logical fashion ensuring completion to plan and to quality standards
- Have a proven track record of delivering a high caliber of customer service
- Be self-motivated, proactive and have the ability to work on their own initiative
- Have the ability to prioritise effectively and be highly organised
- Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require
Desired Criteria
- A technical working background or extensive technical knowledge of plant machinery is highly desirable Experience of working within a franchised dealership is desirable
Skills Needed
Communication, Administrative skills, Organisational skills
About The Company
Join the Dennisons Team: A Legacy of Excellence in Commercial Vehicles
Dennisons, a family of businesses united in offering superior services in the commercial vehicle industry, invites you to become part of our story. For over 50 years, we've grown from strength to strength, providing a range of services including Volvo new and used truck sales, vehicle rentals, commercial bodyshop services, and parts supplies. Our recent expansion into Dennison JCB, a JCB dealership, exemplifies our commitment to growth and innovation.
Why Choose Dennisons?
Diverse Services, One Family: Our operations span various facets of the commercial vehicle sector, ensuring a dynamic and multifaceted work environment. Whether it's sales, rentals, bodyshop services, or part supplies, you'll find an area that suits your skills and interests.
Commitment to Customer Satisfaction and Innovation: We are dedicated to ensuring complete customer satisfaction and continuously innovating in a rapidly changing industry. Working with us means being part of a team that values excellence and forward-thinking.
A Culture Rooted in Strong Ethics and Family Values: Over the decades, we've maintained a foundation of rock-solid ethics and strong family values, creating a supportive and ethical work environment.
A Story of Achievement and Future Innovation: Joining Dennisons means being part of a legacy of great achievements and future innovation. Our incredible staff works together to achieve the highest standards in our industry, supported by our loyal customers
Company Culture
Your Future with Dennisons
At Dennisons, we're not just a team; we're a family. As we continue to grow and set new benchmarks in the commercial vehicle industry, we invite you to be part of our journey. If you are passionate about making a difference in a company that values tradition, innovation, and excellence, Dennisons is your destination.
We believe our staff are our most valuable asset.
We appreciate the input of every member of the team and always strive to reward hard work and good performance. Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including:
Generous holiday entitlement
Cycle to Work Scheme
Access to a pension scheme with generous employer contributions
Healthcare benefits
Retail discount scheme
Free on-site parking at all our sites
Ongoing training and development opportunities and Volvo manufacturer training
A friendly work atmosphere within a real team environment
Long term career prospects
Company Benefits
At Dennison, you're more than just an employee; you're a vital part of a family that drives innovation in the commercial vehicle industry.
Key benefits of joining our team include a dynamic work environment across diverse services, a commitment to continual innovation and customer satisfaction, and being part of a culture rooted in strong ethics and family values.
Here, your contributions are recognised and celebrated as part of a legacy of excellence, shaping the future of the commercial vehicle sector.
Join us, and become part of a story that values each individual's role in achieving collective success.
Health insurance, Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Long service recognition
Salary
Not disclosed
