ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
The Opportunity:
ECI has an exciting opportunity for an Intern/Co-Op. This will be a great opportunity to gain exposure to the FinTech industry. The Engineer Intern will be working in both a lightly technical and business savvy arena, delivering first class service and technical support to ECI clients, through the highest standards of customer service, efficiency, knowledge and integrity. The candidate will interface with high profile financial industry clients daily thus requiring a proven level of presentation, communication and professionalism.
What you will do:
- Comm Room cleanups
- Builds rapport and elicit problem details from Support Desk customers
- Escalate problems (when required) to the appropriate team
- Applies diagnostic utilities to aid in troubleshooting
- Follows document procedure to troubleshoot, triage and resolve issues
- Identifies and learn appropriate software and hardware used and support by the organization
- Tests fixes to ensure problem has been adequately resolved
- Performs post-resolution follow-ups to help requests
- Performs other duties as assigned
Who you are:
- A+ or other CompTIA Certification
- Good written and oral communication skills
- Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Good documentation skills
- Ability to absorb and retain information quickly
- Ability to present ideas in user-friendly language
- Highly self-motivated and directed
- Sharp attention to detail
- Capable of multitasking in a high pace environment, effectively and efficiently
- Good customer service orientation
- Ability to demonstrate client sensitivity
- Ability to effectively prioritize and execute tasks in a high-pressure environment
Bonus points if you have:
- Email and spam troubleshooting
- Office 365, Amazon AWS, SaaS, cloud technologies
- Administering Active Directory Users/Exchange mailboxes
- Building and/or relocating users PC’s.
- Virus and spyware removal
- Familiarity with internet connectivity issues
- Familiarity with navigating the internet through various browsers
- Building and/or relocating users PC’s
- Comm Room cleanups
- Reinstalling Operating Systems and all appropriate drivers
- Microsoft Windows 7/8/10, Microsoft Office 2007-2016
- Familiarity with various malware and anti-spyware tools
- Troubleshooting Desktops/Laptops/Mobile devices/Printers/Fax Machines/Scanners/Copiers
ECI’s culture is all about connection – connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
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