About us:
The Novoferm Group consists of 5 companies; Novoferm, The Garage Door Company, BGS, Robust & Hortons.
Novoferm is a member of the Sanwa Shutter family, one of the largest European manufacturers of automated garage doors systems, supplying high quality, reliable and innovative products, through a global network and thousands of Approved Distribution Partners.
The Garage Door Company Ltd is part of the Sanwa Group which is a world leading manufacture of entrance systems through a global network of 107 companies and thousands of approved distribution partners. We are part of the 'Novoferm Group' which consists of 5 companies, Novoferm, The Garage Door Company, BGS, Robust and Hortons!
The Garage Door Company Ltd were established over 30 years ago and have become the leading name in Garage Doors. We are the largest retailer of Garage Doors in the UK.
The Novoferm Group are an equal opportunities employer.
Main Purpose of Role:
You will need to effectively manage the Installations Teams at branch level maximising efficiency and minimising costs whenever possible without compromising the safety and welfare of employees and the general public.
You will liaise with Customers throughout and after the fitting process has been completed to ensure customer satisfaction.
One of your most important responsibilities in this role will be managing our teams of Installers, ensuring the work they carry out is to the highest of standards.
Primary Objectives:
- Ensure efficient operations - plan, schedule & coordinate all installations and service activities to maximise productivity.
- Deliver high customer satisfaction - provide clear communication, timely updates, and effective resolution of customer issues.
- Maintain compliance and quality standards - ensure all works meet company & safety requirements.
- Optimise resource utilisation - allocate engineers and materials effectively to meet set value targets.
Primary Measures of Effectiveness:
- Sales invoice figures for each region you are responsible for.
- On time completion rate.
- First time fix rate.
- Customer satisfaction.
- Engineer utilisation
- Stock control.
Secondary Objectives:
- If a job is cancelled, alternative work must be booked in to replace.
- Ensure fork truck is charged and ready to go allowing only company qualified personnel to operate at any time, weekly check lists to be completed.
- Keep vans clean, maintained and serviced in accordance with service requirements.
- Spot check vehicles on a weekly basis.
- Skips must be used economically, and the surrounding area must be kept clean and tidy at all times. Skips must be brought inside at night if parked on the public highway, to comply with insurance requirements.
- Issue all safety equipment and uniforms provided to fitters on the relevant equipment issue form, obtaining signatures at all time to prove issue.
Qualifications - Skills - Experience:
- Focus on excellent customer service.
- Excellent interpersonal skills and ability to build relationships.
- Excellent verbal and written communication skills.
- Able to multi-task in a fast paced sales focused business.
- IT skills including Microsoft Office and CRM systems.
Company Values:
As a business, we recognise the importance of tailoring our decisions and actions around our company values and we are looking for an individual who can demonstrates these.
PROTECTING PEOPLE
We pride ourselves on having an impeccable safety culture. We constantly strive to improve our practices, in order to protect all personnel. We actively encourage reporting of near misses, assisting in the prevention of future accidents.
CUSTOMER FIRST
Our customer’s success is our goal. We work for and with them to identify and deliver solutions that exceed expectations. We stay with them for the total life cycle of our products and services and ensure the safety of end-users and our people.
MOVING FORWARD
We are energised by the drive for continuous improvement. We anticipate and adapt to changing requirements and constantly seek ways to work smarter. We welcome new ideas with an open mind.
PERFORMANCE PROMISE
We keep our promises. We drive new ideas to realisation with speed and an obsession for customer-driven quality. We thrive on challenges and take pride in our “can do” attitude.
TOGETHERNESS & TRUST
We can win only by working together. We encourage participation, and we share information and ideas. We trust and respect each other and recognise good performance. Our behaviour is characterised by the highest ethical standards.
What do we offer in return?
Benefits:
- Health Cash Plan Scheme
- Cycle to work
- Eye Test Voucher
- Garage Door Discount
- Long Service Recognition
- Refer a friend Scheme
- Occupational maternity pay – 8 weeks OMP and 31 weeks SMP
- Occupational paternity pay – 1 week OPP and one week SPP
- Occupational adoption pay - 8 weeks OAP and 31 weeks SAP
- Occupational parental bereavement pay - 2 weeks full pay
- Statutory shared parental pay – statutory pay
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Ability to commute/relocate:
- Leicester LE3 3LG: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
