Birmingham Hippodrome is on a mission to provide that “goosebumps” feeling through memorable and extraordinary experiences. As one of the biggest providers of arts and culture in the UK's second city, the Hippodrome provides over a million people a year with goosebumps moments through our on and off stage programmes and performances. Long recognised as one of the UK’s premier presenting theatres, the past five years have seen Birmingham Hippodrome develop into a creative producing organisation focused on access, diversity and inclusion, doubling our impact to match our annual audience of 550,000 with a further 450,000 people engaged via festivals, learning, participation and produced work.
Birmingham Hippodrome is one of the most popular theatres on the national touring circuit, staging a diverse range of world-class touring productions, and we are also the proud home to Birmingham Royal Ballet, FABRIC, Dance Consortium and OneDanceUK, making Birmingham one of the biggest dance hubs outside of London. Our ambition is to grow and diversify our audiences, ensuring wider access to mainstream theatre for the people of our region.
Our Information & Sales Assistants ensure everyone is welcome by providing excellent service standards over the phone, through email, webchat, and face to face on our front counter. The role will ensure sales are maximised and that the customer experience is always of the highest standard by providing a welcoming, efficient, knowledgeable and friendly service. This will involve working in all Information & Sales locations, and on occasion, at off-site events.
- Hours: 37.5 hours per week (full-time) on an annualised hours basis. Your weekly hours will be on a shift basis, rota'd in advance, and the number of hours you work per week will vary based on operational requirements, and will add up to a full-time basis overall.
- Location: Fully onsite to start with, then 1 day a week WFH after completing the probation period
- Interview date: Tuesday 12 August
- Start date: week commencing 8 September - and this is not flexible on this occasion.
What's great about working in Information & Sales?:
- You'll be working as part of a vibrant, supportive, fun and friendly team, with regular social events and a lovely balcony garden!
- You'll rapidly gain knowledge in various areas, including performing arts, ticketing, and software systems such as Tessitura and Nimbus.
- Once you're trained up on our areas and systems, there are opportunities for career progression, and many areas of the organisation you could take an interest in.
Some of the things you'll be doing:
- Work in any Information & Sales area, including the main Information & Sales office (Phone Room), the front desk, or any other Information & Sales designated area, including temporary off-site areas.
- Provide a cheerful, happy, and exceptional service to all customers. Be the voice and face of Birmingham Hippodrome and act as ambassador of our organisation.
- Answer inbound phone calls, emails, and webchats regarding sales, exchanges, up and coming visits, and general queries.
- Share your own enthusiasm, passion and interests for our on and off-stage programme, encouraging visitors to experience our diverse programme. Seek opportunities to recommend, upsell and promote any offers including Friends memberships, Gift Vouchers, show programmes, and merchandise.
Some of the things you'll already have:
- An excellent and friendly telephone manner, as the role requires a high volume of phone calls
- Top-notch customer service skills, able to help all patrons in a friendly, courteous, and confident manner
- Experience in computerised ticketing systems or databases, processing payments and issuing refunds
- Ability and willingness to work unsociable hours, including evenings and weekends
Please download the full job description below before you apply. Please note that we are unable to be flexible with the interview date (12 August) and the start week (w/c 8 September) on this occasion.
Recognising under-representation in our workforce of Black, Asian and global majority people, and those with disabilities, we particularly welcome applicants from those backgrounds and identities.
Our Employee Benefits
- 30 days holiday plus 8 Bank Holidays (pro-rated for part time employees).
- Show ticket offers at the Hippodrome and other venues around Birmingham (when available).
- Personal Growth Fund: up to £175 per year to spend on your growth and wellbeing.
- Discounted public transport passes.
- Discounted car parking.
- Discounted gym membership.
- Contributory pension scheme.
- Enhanced company sick pay.
- Free life assurance.
- Free Critical Health insurance.
- Discounted private health cover.
- Enhanced maternity/adoption/paternity pay.
- Free flu jab.
- Cycle to Work scheme.
- Electric car scheme.
- Employee Assistance Programme.
