We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Job Details
To support the Transfusion Management business, Haemonetics is searching for an independent starter, who is proficient in planning, scheduling, and executing all aspects of the Transfusion Management software solution implementations according to strict deadlines and within budget. You will be responsible for installation, configuration, testing / validation, and providing operator training. Our new colleague will be part of a high-performance team that operates in continuous improvement capacity: updating and refining processes and documentation and collaborates with Technical Services and R&D. You also remains knowledgeable with subject matter expertise through training team members and active implementation responsibilities. Provides professional and consulting services to internal and external cross-functional team members.
Responsibilities/Essential Duties
- Subject matter expert with assigned Haemonetics products. Able to lead, train, consult and support product configuration, system integration, and interface validation (ADT, LIS, Active Directory/LDAP).
- Clearly communicates, thoroughly documents, and demonstrates product implementation proficiency.
- Demonstrated history of facilitating customer ownership, planning, organization and execution.
- Continuously drives process improvement in the implementation methodology. Communicates with Haemonetics project team on learnings, challenges, and customer feedback to support continuous process improvement
- Demonstrated understanding of Laboratory and technical processes.
- Demonstrates advanced problem solving, troubleshooting and system consultation as it relates to Haemonetics products and best practice considerations.
- Establishes collaborative working relationships with cross-functional project teams.
- Ability to work on multiple projects of different scope simultaneously.
- Provides team support on product implementation and customer support.
- Works closely with customer Project Manager and technical teams to execute all activities as outlined in the project plan.
- Provides services such as on-site or remote installation, software configuration, product support, trouble shooting of Haemonetics solution. Provides operator training for Haemonetics software.
- Provides customer implementation and go-live support as needed.
- Provides technical support to customer during planning and installation for server configuration, applications setup, interface testing, remote diagnostics and security. Identifies, analyzes, and troubleshoots client server requirements, security requirements and remote diagnotics.to support Haemonetics software Resolves and/or escalates issues in a timely manner.
- Adheres to and follows Haemonetics policies and procedures.
Qualifications
Education level
Bachelor's Degree in a Medical Technology or related field, Medical Technologist (MT), or Clinical Laboratory Scientist (CLS)
Experience:
- Experience implementing and supporting laboratory, medical technology or clinical solutions in healthcare
- Interface specifications and testing experience
- Junior Project management experience
- IT and/or software implementation experience
- Equivalent combination of education and experience
Skills:
- Demonstrated analytical and time management skills
- Excellent interpersonal skills and ability to work well with customers and team members at various levels
- Works independently with minimal supervision coupled with ability to work in a collaborative environment with cross-functional teams.
- HL7 Interface specifications and testing experience
- Proficiency in Microsoft Office products preferred
- Strong written and verbal communication skills
- Experience in a regulated environment
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