At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.
THE ROLE
We are seeking a confident and proactive HR Advisor with 1–2 years’ hands-on experience supporting key HR processes. This role is ideal for someone who has moved beyond an administrative support function and is ready to advise managers and employees on matters such as capability, disciplinary and performance improvement processes.
Responsibilities:
Employee Relations
Provide first-line advice and support to managers and employees on a range of employee relations issues including disciplinary, capability, grievance and performance improvement plans (PIPs).
Act as the HR representative in formal meetings, ensuring compliance with company policies and employment law.
Lead on cases from start to finish, including drafting letters, meeting notes, outcome letters, and documentation packs.
HR Process Guidance
Clearly explain and guide stakeholders through the steps involved in HR processes.
Ensure processes are followed consistently and fairly and escalate complex or high-risk matters to senior HR colleagues when appropriate.
Maintain case documentation and ensure accurate records are kept.
Manager Support
Coach and guide line managers through the appropriate handling of employee relations issues, balancing commercial needs with best practice and legal compliance.
Provide feedback and learning opportunities to line managers to build capability and confidence.
Policy & Procedure
Ensure HR policies are consistently applied.
Identify any policy gaps or areas for improvement based on case experience and suggest updates.
HR Administration & Reporting
Maintain accurate HR records and case logs.
Contribute to regular reporting on ER metrics, trends, and risks.
WHO WE ARE LOOKING FOR
The skills, experience, and aptitudes we are looking for are listed below but please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a ‘can do’ attitude is sometimes more important than being able to tick every box:
1–2 years’ demonstrable experience in an HR role with direct involvement in ER processes (beyond note-taking).
Working knowledge of UK employment law and HR best practices.
Confident and articulate communicator – able to guide others through processes with clarity.
Experience handling or supporting processes such as, disciplinary investigations, capability and performance cases (including PIPs) & redundancy consultations.
- Proactive, organised, and comfortable managing multiple cases simultaneously.
- Strong written skills for drafting meeting notes, letters, and reports.
WHO WE ARE
We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement.
At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world-class technological solutions, working with – and learning from – like-minded people.
You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.
Don’t just take our word for it – you can see what our colleagues say about working at Smart on LinkedIn Life and Glassdoor.
BENEFITS
At Smart, one of the eight principles we work to is “We want happy and good people in our team”. We created a list of benefits that helps us achieve this goal:
25 days’ holiday per year, increasing with length of service.
Pension scheme via salary sacrifice. Smart will match your contributions up to 7% of your salary.
£500 annual training budget to spend on your professional development
Extensive private healthcare, including dental, eyecare and EAP
Enhanced sick leave (three months’ pay per year)
Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid)
Death in service insurance cover
Fully-paid five-week sabbatical after five years of employment
In office wellbeing, such as manicures, massages and barbers.
Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist. They offer unique hand-tied bouquets, luxury flowers, letterbox flowers, plants and gifts to spend on friends and loved ones or even for yourself.
We think Smart is an awesome place to work. If it sounds like somewhere you’d like to work, too, and if you’re ready to play your part in our continued success in the future, then naturally we’d love to meet you.
