Housing Assistant - NW London

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

Role Profile - Housing Assistant 2025.docx

Would you like to join our revamped Housing Management Team as a Housing Assistant and help us to deliver an excellent service for residents?

This is an exciting opportunity for anyone who is a customer-focused team player.

Why choose L&Q?

We offer a competitive annual salary and staff benefits package.

• Strong family-friendly policies
• Hybrid working Model
• Committed Learning & Development
• Annual leave starting from 28 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme – double contribution up to 6%
• Generous non-contributory life assurance
• Westfield Health Cash Plan
• A dedicated employee benefits/discount portal
• An Employee Assistance Programme
• Great places to work certified 2024-2025
• Best Workplaces for Women

Would you like to join our revamped Housing Management Division as a Housing Assistant and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.

As a Housing Assistant, you will be responsible for:

• Supporting the Neighbourhood Housing Lead and Area Housing Manager, ensuring the delivery of reliable, repeatable, and consistent services for residents.
• Supporting robust performance against all KPIs and targets. This is a wide and varied role, working as part of a team, providing strong administrative support.
• Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy and estate management issues.
• Providing cover for Neighbourhood Leads to ensure consistency of service and to maintain a high level of resident satisfaction.

To be successful in this role, you should be:

• Good at building relationships with people and be able to communicate well with colleagues and residents.
• Able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.
• Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines.
• Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team.
• Motivated with a ‘can do’ attitude by keeping promises to residents.
• Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.

Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay. We reserve the right to close this advert early.

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

• ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

#TJ