The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job title: Housekeeping Coordinator
Department: Housekeeping
Inspired & supported by: Executive Housekeeper
Salary: £35,522 (including service charge)
Your purpose will be: To provide an extraordinary and seamless guest experience whilst communicating with all teams and ensuring a high attention to detail. A strong level of initiative and team spirit is essential in this role.
You will be accountable for:
Handle all internal and external calls to housekeeping and distribute information efficiently through full utilisation and monitoring of Opera, REX and RSM
Working on a rotational basis – morning, evening and weekends
Setting teams up for success through undertaking of schedules, task lists, guest preparation and other administration tasks
Supporting the leadership and able to cover supervisory support
Your key responsibilities & contribution will be:
Oversee staffing levels, timesheets, holiday requests, sickness
Deal with all telephone calls and requests
Keep close communication with Front Office
Liaises with Front Office reception with the position of rooms.
Liaises with the Floor Housekeepers
Deals with Contractors
General office duties
Preparation of all arrival and in house guest requirements
To assist in any duty required for the smooth running of the department.
Records Lost & Found and deals with inquiries.
Carries out floor supervisor duties when required
To comply with any reasonable requests by the Supervisor and Hotel Management.
Ensure all internal and external calls are handled according to our service standards
Knowledge of all telephone systems
Ensure clear communication channels and methods with all other departments in order to facilitate complete guest service
Housekeeping and rooms coordination to ensure the smooth running of daily operation
To initiate, develop and maintain excellent service standards with a consistent focus on the guest experience.
Qualifications
What you will need to do this role:
Excellent communication skills, both verbal and written with the ability to communicate effectively with people of all levels
Proven organizational skills and able to work independently.
Enthusiastic and positive with the ability to build trusting relationships
Ability to multi task and problem solve in a fast paced environment
Keen eye for detail
Flexibility to work different shifts - mornings, evenings and weekends
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
Competitive salary, pension, and life assurance
31–33 days of holiday (including public holidays)
Cashback for wellbeing/healthcare expenses & Perkbox
Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) , 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants, 20% off at other Gordon Ramsay restaurants and Restaurant 1890
Free stay at The Savoy after probation
Colleague restaurant, interfaith prayer room and wellness room
Laundry services for all colleagues
Gym access, cycle-to-work scheme and Virgin Active membership discount
Season ticket loan for commuting
Employee assistance program
English classes, optician reimbursements, and local discounts for F&B and retail