Hotel Receptionist

The Bushmills Inn is one of Northern Ireland’s best loved, luxury Hotel & Restaurants, situated on the stunning Co Antrim Coast. With a combined hospitality service of 400 years, the award-winning team enjoys a fantastic reputation for providing unrivalled hospitality experiences and they are currently seeking passionate individuals to join this team.

Rewards

• Year round employment
• Flexible schedule
• Opportunity for additional hours
• Staff discount within the Restaurant
• Opportunity for progression
• Pension scheme
• On site parking
• Long term staff loyalty recognition
• Internal training
• Uniform provided

Responsibilities

• Welcome guests with full attention, providing excellent customer service at all times
• Follow check in/check out procedures as per our standards
• Ensure guest queries are dealt with in an efficient and friendly manner
• Operate computerised reservation system
• Dealing with room reservations
• Completing administration procedures when guests arrive and leave
• Manage housekeeping reports and liaise with housekeeping team
• Preparing bills and taking payments
• Manage hotel switchboard, dealing with customer queries via telephone and email
• Be familiar with sales and promotional activity and upsell at every given opportunity
• Dealing with special requests from guests and ensure all aspects of guest needs communicated in advance of their arrival
• Escort guests to bedrooms and be familiar with all facilities offered in hotel
• Adhere to procedures regarding guest messages/mail/laundry/lost property
• Answering questions about local area
• To participate in any training and personnel exercises designed to improve standards and performance
• Wear clean uniform & name badge at all times and ensure a high level of personal hygiene & grooming
• Observe all requirements under Health & Safety regulations

Requirements

• Recent experience of working as a receptionist in a hotel or similar environment is essential
• GCSE Maths and English grades A-C (or equivalent)
• Administration and customer service skills
• IT skills to work with computerised PMS booking and payment systems; such has Reslynx
• Excellent written and spoken communication skills
• A friendly and professional telephone manner
• Patience and tact
• The ability to stay calm under pressure and multitask
• Must be available to work at weekends, evenings and on Bank Holidays

35 hours per week, working various shifts Monday-Sunday (5 days out of 7), on a shift pattern between 7am-11pm

Must be available to interview in person.

Previous applicants need not apply.

Job Types: Full-time, Permanent

Pay: From £12.21 per hour

Additional pay:

• Tips

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Work Location: In person

Reference ID: REC0825
Expected start date: 18/08/2025