Old Amersham Hotels is home to three unique buildings in the heart of Amersham old town and we are looking for a full time receptionist to join the team.
Main purpose of the role: Reporting to the Front Office Manager you will acknowledge customers when they arrive at the hotel and deal with day to day customer enquiries.
Location: The Kings Arms and The Crown Inn Hotel.
Shift Pattern:
Mondays-Sundays 7am-3pm and 3pm-11pm
Main tasks of the job:
· Receiving visitors at the front desk by standing up to greet and welcome them as soon as they walk in the front door.
· Directing visitors to the appropriate person and office.
· Answering, screening, and forwarding incoming phone calls and emails.
· Receiving and sorting daily mail and deliveries.
· Ensuring the reception desk and foyer area are tidy and presentable, with all the necessary stationery and material (e.g., pens, forms, brochures, and leaflets), low stock to be reported to the reception supervisor for ordering.
· Provide basic and accurate information in person and via email and telephone.
· Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
· Book travel.
· Other clerical duties: filing, photocopying, transcribing.
· Authorising room swaps.
· Managing guest complaints, minor complaints to be dealt with, major complaints to be sent to the Head of Department.
· Daily and weekly reservation checks.
· Booking reservations.
· Checking guests in and taking room payment upfront.
· Checking guests out taking payment for any extras due to the company.
· Daily banking.
· To follow the company’s policies and procedures
· Ensure staff are signing in and out keys correctly
Benefits:
- Free meal and drinks on shift
- Training and development
- Employee discount in our restaurant
- Friends and Family hotel rates
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Experience:
- Hotel Reception: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
