Hotel Receptionist (Full-Time)
The Avonbridge Hotel, Carlisle Road, Hamilton, ML3 7DB
Pay: From £12.50 per hour
Hours: 36–40 hours per week
Shifts: 7am–3pm or 3pm–11pm (includes weekends)
Job Type: Full-time
About the Role
An exciting opportunity has arisen for a motivated and customer-focused Receptionist to join our team at The Avonbridge Hotel. As the first and last point of contact for our guests, you play a vital role in setting a positive tone and ensuring each guest enjoys a memorable stay.
We’re looking for someone who thrives in a fast-paced hospitality environment, delivers outstanding customer service, and can work collaboratively with other departments.
Key Responsibilities
- Greet and welcome guests warmly, ensuring a professional and friendly atmosphere.
- Handle check-in and check-out procedures efficiently.
- Respond to phone calls and emails in a timely and courteous manner.
- Provide accurate information on rooms, rates, amenities, and local attractions.
- Enter and manage guest reservations; confirm payment options and process transactions.
- Monitor and update bookings from online platforms such as Booking.com and Expedia.
- Communicate with housekeeping, maintenance, and management to ensure smooth daily operations.
- Address guest concerns or complaints, offering solutions and escalating when needed.
- Maintain and update front desk software and records.
- Perform other duties as required to support front-of-house operations.
Experience & Skills
- Preferred: At least 1 year of hotel or front desk experience.
- Familiarity with booking platforms (Booking.com, Expedia, etc.).
- Strong communication, organisation, and problem-solving skills.
- Able to remain calm and professional under pressure.
- Availability to work weekends and cover various shifts.
Benefits
- Company pension scheme
- Employee discount
- Discounted or free meals during shifts
- Free on-site parking
Reference ID: Hotel Receptionist
Work Location: In person – Hamilton, South Lanarkshire
Job Types: Part-time, Permanent
Pay: From £12.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
Reference ID: Hotel Receptionist
