Join Our Team: Helpline Call Handler (Hybrid)
Karma Nirvana is proud to be at the forefront of tackling Honour Based Abuse across the UK. We are offering an exciting opportunity to join our National Helpline team as a Hybrid Helpline Call Handler, based partially at our Leeds office and working from home.
As the first point of contact for our service users, you will play a vital role in providing support and compassionate guidance to those at risk. Whether you’re speaking with a victim/survivor, a concerned family member, or a professional seeking safeguarding advice, you will be their calm, empathetic, and informed voice on the line.
Experience in the Violence Against Women and Girls (VAWG) sector is required for this role.
A Transitioning Helpline Model
As part of our vision for continuous improvement, Karma Nirvana is transitioning to a hybrid helpline model. This position will have the flexibility to work from home for individuals who have prior employment experience working in the VAWG sector.
If you would like an informal conversation about the role, please get in touch at [email protected].
Role Purpose
As a Helpline Call Handler, you will be the first point of contact on the UK’s only dedicated National Honour Based Abuse Helpline, supporting victims, survivors, and professionals. This is a frontline, life-saving role offering guidance, safety planning, and emotional support to individuals facing honour-based abuse and forced marriage.
Working within a trauma-informed, victim-centred framework, you will be part of a highly supportive team dedicated to safeguarding lives and empowering people to make informed choices about their futures.
Location: Leeds & Remote (hybrid)
Hours: 38.45 per week
Contract: Permanent (subject to funding)
Salary: Starting at £25,000
Reports to: Senior Helpline Call Handler
We actively welcome applications from individuals who have worked in a VAWG/support role before, with the empathy, communication skills, and values to support survivors.
Application Closing Date: 8th September 2025
First Stage Online Interview: 15th – 16th September 2025
Second Stage In-Person Interview: 18th September 2025
We recommend you read the full job description before applying.
View the full job description and apply here:
https://karmanirvana.org.uk/about/vacancies/hybrid-helpline-call-handler/
Job Type: Full-time
Pay: £25,000.00 per year
Benefits:
- Additional leave
- Company pension
- On-site parking
- Sick pay
- Work from home
Application question(s):
- Do you speak any other languages (other than English)?
Experience:
- Support worker: 1 year (required)
- violence against women and girls: 1 year (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Leeds LS6
Application deadline: 08/09/2025
