Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.
Job Description
- Reporting to Medical Director
- People leader part of our Medical leadership team in the UK
- Located in Maidenhead office (hybrid working 3 days in office)
Overview
AbbVie is seeking a strategic and dynamic leader to join our team as the Head of Patient Services in the UK. This leadership role is accountable for the overall performance and strategic management of patient services. The successful candidate will lead a dedicated team aligned to specific therapy areas and drive operational excellence across all patient services and third-party vendors for current and future PSPs. This role will ensure high-quality support and resources are provided to our patients. Additionally, this role involves developing AbbVie's capabilities to deliver package deals compliant with the UK code of practice and serving as the subject matter expert (SME) in this area.
Key Responsibilities:
Strategic Planning: Develop, implement and drive a forward-thinking strategy for patient services that aligns with organizational goals and adapts to emerging healthcare and environmental trends.
Operational Leadership: Oversee the day-to-day operations of patient services, ensuring efficient and effective service delivery across multiple therapy areas. This will include leading third-party vendor relationships and managing performance of third-party vendors.
Performance Accountability: Monitor, evaluate, and report on the performance of patient services, using data-driven insights to make informed decisions and drive continuous improvement.
Team Leadership: Lead, mentor, and develop a team of patient service leads, fostering a collaborative and high-performing culture aligned with AbbVie's values.
Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders, including healthcare providers, to promote patient-centric initiatives as well as members of the Brand Team, Medical Director and Finance.
Compliance and Best Practices: Ensure all patient services and broader package deals comply with applicable regulations, including the UK code of practice. Enhance and develop AbbVie's internal capabilities to deliver strategically aligned package deals/patient services.
Subject Matter Expertise: Serve as the subject matter expert (SME) for package deals within Abbvie, providing guidance to enhance strategic decision-making.
Qualifications
- Clinical background preferred
- Proven experience in a leadership role within patient services, healthcare management, or a related field
- Strong strategic planning and analytical skills, with a demonstrated ability to drive performance improvements
- Excellent leadership and team management abilities, with experience leading cross-functional teams
- Exceptional communication and interpersonal skills, capable of engaging with a diverse range of stakeholders
- In-depth understanding of the healthcare landscape and therapy areas relevant to AbbVie
- Detailed knowledge and applicability of compliance requirements and best practices related to the UK code of practice
Additional Information
Why AbbVie?
At AbbVie, our mission is to discover and deliver innovative medicines that solve serious health issues and enhance people's lives. Join us as the Head of Patient Services and be part of a team that is all for one AbbVie—working collaboratively to make possibilities real for our patients.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
