HEAD OF DELIVERY

Head of Delivery - bring your marketing knowledge and understanding to support this start-up's range of clients, helping to inform them on what's working, what isn't, and where there's more room to grow.
This is a unique opportunity to lead client delivery and retention at a VC-backed startup transforming a legacy industry with data, tech, and commercial flair.

Job Description
This company is reinventing how a traditionally offline industry connects with customers — blending technology, data, and marketing-first thinking to drive commercial performance. Backed by leading investors and with a growing global footprint, they’re building a modern platform with the scale and potential of a marketplace, but with the operational rigour of a SaaS product.

The Head of Client Services will be at the centre of their next growth phase. This is a strategic, hands-on leadership role where you’ll define how the business delivers value to a diverse, high-profile client base. You’ll lead the post-sale experience — from onboarding to reporting, support, retention and beyond — with a strong focus on using data and marketing insight to show impact and drive loyalty.

If you’ve led client services or delivery in an agency, adtech, or marketing tech platform, and want to bring that experience to a fast-moving tech company doing meaningful work, this is your chance. You’ll shape the team, the systems and the service model — and your success will directly drive company growth.

The Role

• Lead the client delivery function, owning onboarding, support, reporting and retention strategy
• Collaborate with senior stakeholders to understand client goals and translate data into actionable insight
• Work cross-functionally with product and commercial teams to shape future roadmap based on client feedback
• Build and lead a high-performing team with a culture of ownership and curiosity
• Evolve reporting and communication tools to reflect real-time performance and impact
• Manage key relationships and help grow client accounts through exceptional service delivery

Required Skills

• Experience leading client delivery, customer success or account services in an agency, adtech, or martech environment
• Strong commercial acumen with the ability to link data and reporting to business outcomes
• Hands-on experience with digital performance tools and platforms (e.g. Google Business Profile, DSP/DMP, or similar)
• Proven ability to manage and develop teams in fast-paced, scale-up environments
• A proactive mindset — you get things done, solve problems creatively, and lead by example

What's in it for you?

• A chance to take real ownership in a high-impact role at a growing tech business
• Work alongside a smart, ambitious, and collaborative leadership team
• Be part of a company where your ideas genuinely shape the customer experience and product roadmap
• Hybrid working in central London and generous equity options for every employee
• A people-first culture with exceptional retention and clear growth trajectory

What’s on Offer:

• A pivotal leadership role with huge influence
• Competitive salary + bonus + equity
• Hybrid working from London HQ (3 days in Tues-Thurs, 2 days at home)
• A culture that values kindness, clarity, and curiosity