Head of Correspondent Banking Management

Department
Transaction Services (TS) is one of Wholesale Banking's (WB) core business lines. TS offer a suite of WB products and services to corporate and institutional clients. TS are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant Transaction Services products. TS has an aggressive growth plan to increase revenue and become the best Bank in Europe.

TS - Correspondent Banking Management (CBM) is a team within the TS Strategy & Balance Sheet Management (BSM) department. The team's purpose is to manage the ING network of agent banks to ensure that ING has the best solutions with the best providers with focus on cost, risk and performance.

Candidate Profile

Skills and Eperience

• perience in (FI) payments industry ideally this will have been within network management, (product, sales, or operations would be considered).
A proven cash network professional with e
• perience of leading teams and managing third party cash agent banks and a detailed knowledge of payments and applicable regulation.
• Collaborative leader that takes the initiative and can work autonomously. Proven track record in successfully managing high performing teams developing and fostering talent.
• Ability to successfully promote partnerships, encourage collaboration, information sharing and discussion.
Strong focus on e
• ecution and delivery; getting things done mentality.

Personal Competencies

• Strong interpersonal and communications (written and verbal) skills, comfortable negotiating at senior levels with agents.
• Commercial mindset and strong negotiations skills.
• Awareness of the nuances of managing relationships with agent banks, ability to navigate internal stakeholders accordingly.
• Ability to work independently and manage a small team remotely with travel to Amsterdam and Brussels as required.
• Strong analytical skills.

About the role
The Head of the Correspondent Banking Management team (CBM) managing a small team with highly dedicated people, reporting to the Transaction Services Global Head of Strategy & BSM. The role has a global scope, including the ING network countries with ING payment activities. The team works closely with multiple other functions including ING’s PSS Network Management team, ING’s FI Sales team and ING’s commercial and product management payments teams. The team manages relationships with agent banks and fintechs and provides transparency, governance, and control for services which support ING’s global product ambitions.

The CBM strategy is focused on cost management, simplifying the network by actively managing nostro accounts and routing arrangements with focus on consolidating eternal provider relationships to achieve globally consistent solutions and the risk associated with managing a network of nostro agent banks. The CBM team plays a key role in ING’s Transaction Services strategy. While cost rationalisation and reduction is a priority, cost should not be the sole determinant of success in this role. ING will need to choose providers who deliver strategic value through their networks, the benefits of which can be shared with ING’s clients.

Key Responsibilities

• The CBM team was established in 2024 and whilst embedded into ING, there is still work to do to build up and develop the discipline into a world class nostro correspondent bank management team.
• Set the strategy for the team to deliver value to ING, manage risk and be an enabler to the TS target of becoming the best bank in Europe.
Manage the implementation and e
• ecution of the cash due diligence procedure across ING’s portfolio of banks in alignment with the Network Management team, Treasury, Risk and other stakeholders.
• Initiate a strategy for data and development of tools to better understand the costs and activity across the agent bank network to include the creation of structural MI reporting to make proper price comparisons and to capture market trends and benchmarks.
• Driving improvements, both in renegotiations of fees and implementing strategies with the ultimate objective of reducing Correspondent Banking costs.
• Oversight of Nostro Policy, Routing Policy, Policy of Correspondent Banking Charges and clearing decisions to ensure alignment.
• Chair the TS Correspondent Banking Alignment Board.
• Manage relationships with the portfolio of banks and payment providers to ING.
• Represent ING within the FI market by attending industry and agent bank conferences, advocate ING in the market, drive change and stay aligned with industry developments.
Developing and producing KPI’s and metrics for the TS Correspondent Banking Management function. E
• perienced in producing metrics and KPI’s and evaluating these to manage performance.
Good awareness of risk relating to cash agent banks to include geopolitical, eecution, operational and legal risk with proven e
• perience of cash agent bank monitoring, due diligence and risk management.

ING’s purpose is ‘Empowering people to stay a step ahead in life and in business’. Every ING colleague is given the opportunity to contribute to that vision. We champion self-reliance and foster a collaborative and innovative culture. The Orange Code is our global manifesto for how we stay true to our purpose and our tradition of reinvention and empowerment. It is made up of ING Values (we are honest; we are prudent; we are responsible) and ING Behaviours: (you take it on and make it happen; you help others to be successful; you are always a step ahead)

For us, success will only be achieved if we act with Integrity.

Some companies see diversity as a bo to be ticked. We see it as fundamental to our success and we encourage a proper work/life balance. At ING, you will be judged on your performance in line with the Orange Code. And that’s a promise.

Questions? Just ask
Amanda Whitehead