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- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
About the job
Job summary
Insight into CCS - Webinar
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Would you like to be part of an enterprise function that shapes the future of the Crown Commercial Service by harnessing innovation and providing strategic vision to transform the organisation and achieve our goals?
Job Summary
This critical role is a unique and exciting opportunity to establish and lead a new Business Architecture function to align business strategy and identify opportunities to drive operational excellence.
This involves collaborating with leadership to understand vision, and cross-functional teams to model value streams, capabilities and processes that support our understanding of the current landscape and the definition of a target enterprise architecture.
Job description
Directorate Overview
The Digital & Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We're building a world-class digital capability that will revolutionise how the public sector buys common goods and services.
Team Summary
You will be joining the Digital Strategy & Design team within CCS, part of the wider Digital and Data Services (DDS) Directorate which plays a critical role in understanding current states, designing the strategic future state of the organisation and driving its adoption.
Key responsibilities:
Lead and develop a high-performing service transition management team, building capability and fostering a culture of continuous improvement.
Set the strategic direction for service transition management across CCS, ensuring alignment with government digital service standards and ITIL 4 practices
Lead the successful transition of all digital services into DDS, ensuring minimal disruption and maximum value
Drive the development and maturation of service transition management processes.
Build and maintain strong relationships with senior stakeholders across the organisation, acting as the escalation point for critical service issues
Champion user-centred design principles and ensure services deliver value to our stakeholders
Manage relationships with key suppliers and delivery partners, ensuring effective service integration
Drive the adoption of cloud-first approaches and modern service transition management practices
Lead the development and monitoring of service level agreements and performance metrics
Lead the strategic planning and execution of large-scale service transitions, focusing on XL and L complexity services
Develop and maintain the service transition framework, methodology, and governance structures
Drive the maturity of service management processes aligned with ITIL 4 practices
Lead the service discovery and assessment process, including T-shirt sizing evaluations
Oversee transition managers and coordinate with other workstreams and Domains
Ensure successful knowledge transfer and documentation
Manage transition risks and dependencies
Person specification
Essential Criteria (to be assessed at application stage):
- Leadership: Proven ability to provide strategic direction and mentorship to a business architecture team within a complex organisation
- Strategic Alignment: Proven capability to align Business Architecture to ensure effective delivery of transformation and technology initiatives align with strategy.
- Governance and Risk Management: Strong expertise in aligning with broader organisational governance.
- Stakeholder Engagement: Exceptional ability to foster meaningful connections with senior stakeholders, communicating complex architectural concepts in a clear and impactful manner.
- Innovation Insight: Proven aptitude for staying abreast of emerging practices and external influences, using this insight to inspire innovation and drive digital transformation.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Seeing the Big Picture
- Working Together
- Changing and Improving
Technical skills
We'll assess you against these technical skills during the selection process:
- Business Architecture capabilities
Benefits
What we will offer you, here are some of the benefits you can expect:
Competitive salary
Generous pension scheme
A discretionary non-contractual performance related bonus
Working remotely in addition to working in advertised office location
Flexi time scheme (available for B1-B6)
Minimum 25 days annual leave to a maximum service related 30 days excluding bank
Explore fully how we will reward your work.
Want to make a difference? Find out more about the rewarding work that we do in our candidate pack
At CCS, we actively support, promote and celebrate our differences for the benefit of our employees, suppliers and customers. CCS is proud to be an equal opportunities employer. CCS believes that diversity and inclusion is critical to our success and we seek to recruit, develop and retain the most talented people.
We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact [email protected]
Working flexibly, delivering outcomes
CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.
Things you need to know
Selection process details
Selection Process
Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift and interview times and dates to be confirmed.
To find out more about our recruitment process please click here
Please note: Applicants can make use of artificial intelligence but the information presented at application must be factual.
A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact [email protected].
Assessment
If you are shortlisted, you will be asked to take part in a staff engagement exercise. These assessments will not result in a pass or fail decision. Rather, they are designed to support the panel's decision making and highlight areas for the panel to explore further at interview.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter .
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Recruitment Team
- Email : [email protected]
Recruitment team
- Email : [email protected]
Further information
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact [email protected] in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at [email protected]
