We are seeking a highly organised and compassionate individual to join our team as a Gynaecology TWR Navigator. This vital role supports patients referred under the 28 Day FDS standard, ensuring timely and efficient coordination of their care.
You will act as the central point of contact for patients and clinicians, facilitating appointments, investigations, and timely communication. Strong interpersonal skills, attention to detail, and experience in a healthcare setting are essential.
Essential criteria:
- Significant understanding of the TWR/28 Day FDS pathway and National Cancer Targets as well as other internal departments such as Cancer Services and Radiology etc.
- Ability to work well under pressure and hit KPI’s
- Commitment and focus on quality and providing excellent patient care
- Confident using Cerner (and experience using Somerset is desirable)
- Ability to work as part of a MDT Team
- Ability to handle sensitive situations with tact and kindness
To cover administrative and secretarial responsibilities for the department with a main focus on ensuring effective co-ordination of the TWR cancer pathway for the Gynaecology department. Ensuring cancer pathways are tracked and consistently achieving national and trust guidelines and raising concerns and breaches with the speciality management team where appropriate. Keeping a flexible approach to workload at all times and prioritising duties accordingly, ensuring efficient patient care is at the forefront of all decisions.
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
To provide a full range of medical secretarial assistance to consultants, with the TWR consultants, and their team. Manage own workload, demonstrate efficient organisation and oversee the smooth effective operation of the office and managing the TWR pathways. To work autonomously within a team, providing full organisational support to the consultant’s practice and their team. To ensure procedures and working practices are in place so that the speciality and Trust can deliver a service that meets the standards and targets that have been set, including the national FDS targets. To provide a considerate, patient focussed service in all dealings with patients and with staff around the hospital and throughout the whole system.
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